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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent AI banking assistant

This feature is handily built in to my existing banking app and provides extra support and guidance in response to text commands and queries Reviewed on: 30th March 2021

Excellent service

Cora answers you’re questions, if you have not asked the question in a away Cora can understand she helps to you get the correct questions meaning she can give the correct advise 100% excellent Reviewed on: 30th March 2021

fast, effective, simple

Was dreading updating my address with the bank because it can often entail a long wait on the phone - was also unsure about using Cora as normally the robot chats are so frustrating - couldn't believe how simple and fast it was using Cora! Would 100% recommend Reviewed on: 30th March 2021

Very simple to follow

Quick and easy to complete and simple to follow Reviewed on: 30th March 2021

Wonderful

So efficient at helping me change my address. The whole process took under 2 mins. Reviewed on: 30th March 2021

Easy to follow when instruction given

Did not have to repeat the question twice, easy to follow the instructions given Reviewed on: 30th March 2021

Ease of use

Easy and quick to use, direct questions and answers, the answer option is ideal Reviewed on: 30th March 2021

Reassuring and easy

I needed to know when my new bank card would arrive and Cora answered my question from all angles, covering any further questions I may have had too. I would use this service again. Thank you Nat West Reviewed on: 30th March 2021

Perfecservice

Perfect service easy to communicate all answers are clear Reviewed on: 30th March 2021

Very helpful online service

Very informative with detailed options to ensure enquiry was dealt with Reviewed on: 30th March 2021

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