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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

On-line banking queries

I messed up on my on-line banking but Cora was very helpful & efficient providing information on what to do. Reviewed on: 30th March 2021

excellent service

easy and efficient service for reactivation of isa Reviewed on: 30th March 2021

Very well developed automated assistant

Found what I was after extremely quickly and effectively despite the complexity of the request. Reviewed on: 30th March 2021

Digital assistant

Very helpful and answered my question quickly. No waiting. Very good service Reviewed on: 30th March 2021

Straight forward and easy.

Cora was able to deal with my request and provided the details I needed. Reviewed on: 30th March 2021

Easy directions to follow

always well laid out instructions Reviewed on: 30th March 2021

Excellent service

Resolved an issue in under a minute - pretty impressive! Reviewed on: 30th March 2021

Transfer from current account to ISA account

The process was simple and straight forward Reviewed on: 30th March 2021

INSTANT HELP

I HAVE CORA ASSIST ME A FEW TIMES.VERY CLEAR IN INSTRUCTIONS AND HELP Reviewed on: 30th March 2021

Simplicity - it does all you want need and expect

Had a concern went on the app and what I wanted , was there and got it actioned all on the app - it had already been thought out covered and was easily accessible to locate. Reviewed on: 30th March 2021

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