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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Service was good

Very prompt and excellent servuce by Cora. Thanks Reviewed on: 30th March 2021

Good

This was good,an would recommend this to anyone. Ghankyou Reviewed on: 30th March 2021

Great Assistance

So clear straightforward to clearly understand Reviewed on: 30th March 2021

informative service

The service was second to none and super helpful Reviewed on: 30th March 2021

Great Bank

Been with you guys for 13yrs +,that says it all ,been in the Uk for 13yrsz Reviewed on: 30th March 2021

Excellent customer service

Excellent customer service representative Reviewed on: 29th March 2021

Clear

I’ll see if the Changes are made ok first Reviewed on: 29th March 2021

I have a clear understanding of the wordings.

It was easy to understand what I needed to do. Reviewed on: 29th March 2021

me & Cora

Being a technophobe Cora helped me straight away. Reviewed on: 29th March 2021

Awesome and user friendly

I was able to change my address very quickly using this online assistant. I would definitely recommend it to my friends Reviewed on: 29th March 2021

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