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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very Knowledgeable

She was very accurate about the information that I needed help with. Reviewed on: 29th March 2021

Excellent system

The experience to change my address was so quick and easy to do. I was expecting it to be completed and long winded but it wasn't. Congratulations to NatWest on this innovation! Reviewed on: 29th March 2021

Easy and quick

Easy fast response to my questions and can be put through to people is a more complicated question and much faster than a telephone call Reviewed on: 29th March 2021

Brilliant Solution

It is a very clever IA solution. Reviewed on: 29th March 2021

Very helpful bank

Staff and Cora are very helpful also on the end of a phone whilst completing online banking set up Reviewed on: 29th March 2021

Cancellation of payment

This was very easy to following the help given by Cora many thanks Reviewed on: 29th March 2021

Easy banking

I find it so convenient to bank via phone or iPad.thank you. Reviewed on: 29th March 2021

Excellent idea, thank you ;)

After blocking my card, getting the incorrect numbers Reviewed on: 29th March 2021

Quick & Easy

I find NatWest online banking extremely useful and used Cora for the first time today and it was quick & simple to use Reviewed on: 29th March 2021

Very helpful all the time

Never had a problem with my bank here, ever and the help is second to none. Reviewed on: 29th March 2021

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