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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fast and efficient

Fast and efficient service that is straight to the point. Reviewed on: 29th March 2021

Focussed, specific advice

Cora provides very good advice, specific to the query and uses options to narrow down what you are asking about and the subsequent advice. Very quick responses, very good advice and easy to use. Reviewed on: 29th March 2021

Easy to follow

The instructions given were clear and precise. Reviewed on: 29th March 2021

Fantastic.

Very easy to use. Took less than 5 minutes to get what I needed. Would definitely recommend and use again Reviewed on: 29th March 2021

STANDING ORDER SET UP

CORA WAS EXCELLENT AND EXPLAINED HOW TO SET UP QUICKLY AND EFFICIENTLY Reviewed on: 29th March 2021

Very helpful

Easy to use and very helpful...answered my question very quickly... Reviewed on: 29th March 2021

Great customer service

Very straightforward Answer and very help full Reviewed on: 29th March 2021

Excellent service

Easy to understand .Solved my enquiry. Reviewed on: 29th March 2021

Quick and to the point

Cora helped me with my card expiring and let me know when my new card should be coming and that my card lasts longer than i thought Reviewed on: 29th March 2021

Excellent

Immediate response received with all the inquiries asked for. Reviewed on: 29th March 2021

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