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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very quick and easy!

I wanted to change my address as I have moved home and the whole process was very straight forward and fast. Reviewed on: 29th March 2021

Modern & innovative bank.

Glad to see Natwest trying out lots of tech options s to reduce the need to attend a bank branch. Reviewed on: 29th March 2021

Payees

I wanted to make a payment to someone I had paid before. Cora was extremely helpful Reviewed on: 29th March 2021

Efficient

Rapid worker , very efficient staff Reviewed on: 29th March 2021

So easy who'd have thought it!

So easy to use, and did exactly what I needed it to do, without any hiccups Reviewed on: 29th March 2021

Simple easy step by step help

Setting up a new account and change of address all made simple to do Reviewed on: 29th March 2021

I find it helpful

Generally you manage to sort me out, but today I an not feeling very well and am getting confused Reviewed on: 29th March 2021

innovative and it works

needed to make quick chnages to address this was done quickly and with confimration for added peace of mind Reviewed on: 29th March 2021

Did not understand my query

I asked a very clear and straight forward question which was completely ignored and various options offered, none of which were at all relevant. Took ages to reach a satisfactory conclusion. Reviewed on: 29th March 2021

Simple Banking and More features on online and mobile

Simple Banking and More features on online and mobile. Great UI and great features delivered. Amazing team. Reviewed on: 29th March 2021

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