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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

NatWest Group review .

I think he’s got to be one of the best because the answers he give you are pretty much self explanatory. Reviewed on: 29th March 2021

VERY STRAIGHT FORWARD

IT IS EASY T OUSE, VERY FAST AND EFFICIENT. Reviewed on: 29th March 2021

Great if you happen to ask a question Cora has a readt answer for

it was a straightforward question and answered super quickly. It was nice to have an option of looking at a video if I wished to (but I didn't). I have experience of Cora with less easy questions and things don't go so well, so that was refreshing today Reviewed on: 29th March 2021

Simple to use app

Easy useful app with very quick and understandable replies Reviewed on: 29th March 2021

Cora is quick and helpful

Cora was very quick to solve my problem and was so much better than hanging on the phone for 30 minutes waiting to speak to someone. Reviewed on: 29th March 2021

Simple, quick, easy

I needed to update my address, and had to use Cora to do it. It was so simple. The insructions were clear and consise. Cora was very quick in her replies. It was so easy. Reviewed on: 29th March 2021

customer service

so quick and effortless, fantastic customer service Reviewed on: 29th March 2021

my. review

Used. Cora for the first time. Will get easier with experience. Reviewed on: 29th March 2021

Intuitive

The assistant was able to intuitively solve my issue with all the relevant information, without me needing to type anything - all through simple steps Reviewed on: 29th March 2021

very helpful

The speed of communication and contents were very easy to follow Reviewed on: 29th March 2021

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