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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent service

My issue was dealt with very quickly and efficiently. I am not great on the computer but this service was great and I am very impressed and would have no hesitation to use again or recommend to others Reviewed on: 29th March 2021

Brilliant

Great bank, personal private banking services, mortgage services, efficient , communicative, fair. Amazing app makes things slick and convenient. Reviewed on: 29th March 2021

Answering queries

could not use card reader, gave solution on how to unlock pin Reviewed on: 29th March 2021

Online Address Change

Service was prompt with very clear instructions. Reviewed on: 29th March 2021

Quick and easy to use. No wait time.

Needed to change my address. Couldnt of been easier or quicker to do so using this service. Ideal use during covid Reviewed on: 29th March 2021

quick and easy

ease of changing details quick and easy Reviewed on: 29th March 2021

Excellent digital assistant, best I have used

My query was to change address and it was done in 2 mins Reviewed on: 29th March 2021

easy, fast and straightforward

I have been an RBS client since 2018 and I am very satisfied to be assisted by Cora Reviewed on: 29th March 2021

Easy access

I was directed quickly and easily to solutions Reviewed on: 29th March 2021

excellence

Resisted on line banking for years - didn't realise what a n easy and useful tool it was. Reviewed on: 29th March 2021

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