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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Mobile banking queries

Excellent service, quick and easy answers to my queries Reviewed on: 29th March 2021

So Simple

Firts time I used Cora was today as I was trying to make a payment to a new payee and I got a card reader error - Immediately i thought here we go, hours searching and many phone calls - well NO it wasnt like that at all - Opened Cora, typed in Card Reader error - it popped up with solution immediately as has been a recognised problem with new cards - Cora walked me through each step, confirming each on, and if that had solved my problem, which it certainly did - AWESOME job NATWEST, great tool and look forward to using it going forward, shows you really do listen and care about your customers - Thank you!! Reviewed on: 29th March 2021

Really helpful

Always most welcoming and should you need further assistance they will pass you over to someone to resolve your Issue Reviewed on: 29th March 2021

Excellent digital help

Wow, using the app help function to organize my banking is so easy! took seconds to organize a debit card and reactivate ISA Reviewed on: 29th March 2021

It did what it said on the tin

I've been with Nat West since I was 16 (I'm now 64) and they have always been there for me. I cannot remember when there was a time when I've had to complain about their service or understand what it was they had to offer, As my Title states. They do what the say on the tin, Reviewed on: 29th March 2021

Solved my problem

Very easy to use and gave the right answer Reviewed on: 29th March 2021

Steven Davies

It was so easy to do and very helpful and done with no stress at all would use this again definitely Reviewed on: 29th March 2021

Excellent

Always get the help and service I need Reviewed on: 29th March 2021

Simple Banking

Simple banking, great app. Easy to contact. Reviewed on: 29th March 2021

Very quick service.

Fast, quick, efficent service. There was no need to speak to a human. Reviewed on: 29th March 2021

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