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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Best bank

Been with NatWest for years my first bank account since I was a child and the only bank I would go with personally Reviewed on: 28th March 2021

Great service

Efficient, understanding, extremely helpful Reviewed on: 28th March 2021

Excellent

Very quick and professional service. Currently buying a house and NatWest have been very helpful Reviewed on: 28th March 2021

Good work

I was need change my address. My experience was good, very quickly. Reviewed on: 28th March 2021

Very helpful assistant

Quickly came to my assistance and was able to help with processing my request quickly with clear details of what to process. Reviewed on: 28th March 2021

Very good banking app is of use

Enjoying the new app very easy to follow Reviewed on: 28th March 2021

Very good!

Amazing! Quick easy reliables great Reviewed on: 28th March 2021

Perfect chat bot

Has helped me multiple times with queries that I struggled finding answers to using Google. Clear instructions and direct answers to queries instead of leading customers on a wild goose chase like some other bots! Reviewed on: 28th March 2021

great

My name Richard E Mutsinze from Zimbabwe I am greatly owner about your bank Reviewed on: 28th March 2021

Great app and customer service.

Great app and customer service, I really appreciate what they do for me and everyone I know who banks with them Reviewed on: 28th March 2021

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