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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

it was OK

advanced use of technology. As easy as it it could me. pleasant voice Reviewed on: 27th March 2021

Superb Support

Very easy to follow at the convenience of my own home Reviewed on: 27th March 2021

Quick response

Told me the answer straight away Reviewed on: 27th March 2021

Problem solved

I had a recurring subscription that I needed to end and it was resolved very quickly Reviewed on: 27th March 2021

Amazing Experience

Thanks, I can handle lots of things without going branch Reviewed on: 27th March 2021

Just want to be treated as a customer

Sometimes I make a mistake glad your there to help Reviewed on: 27th March 2021

Helpful advice

I received comprehensive instructions in order to deal with my problem Reviewed on: 27th March 2021

Fast response

Lost credit card and needed quick response Reviewed on: 27th March 2021

Very helpful

Very convenient service offering advice and answering queries extremely quickly. Reviewed on: 27th March 2021

Very efficient service

Took no time at all to sort my problem out. Very efficient service. Reviewed on: 27th March 2021

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