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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and easy

Deals with queries in a fraction of a moment! Reviewed on: 27th March 2021

Easy to access

I needed advice and got an answer in seconds. Really helpful. Reviewed on: 27th March 2021

Payment limit query

My query was dealt with expeditiously and was clear and concise. Reviewed on: 27th March 2021

Mobile app

Simple and very user friendly. Excellent app! Reviewed on: 27th March 2021

Easy to use

I wanted to change my address and Cora made this easy to do from the comfort of my own home! Reviewed on: 27th March 2021

Quick and Reliable

Used online services and found very easy to navigate and stuff are always friendly when I visit branch Reviewed on: 27th March 2021

easy banking

gives varies options and outlays simply and clearly what the issue could be Reviewed on: 27th March 2021

User friendly

Very easy to use no headaches. Step by step instructions Reviewed on: 27th March 2021

Customer Help

excellent response time, easy clear instructions Best service from a digital help desk i have had Reviewed on: 27th March 2021

Easy process

I really appreciate the ability to make simple changes using the chat Reviewed on: 27th March 2021

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