NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

The best automated help I have come across

I needed to change my address and the automated assistant took me through the process very quickly and efficiently without asking any stupid questions. I'm really impressed by the quality of this automated service. Reviewed on: 27th March 2021

Very satisfied with her rendering of facts

It is very important to clarify everything particularly to non business people for them to make an informed decision. Reviewed on: 27th March 2021

We need more like this

No pressing different options. Quick, easy and instant service. Easy to understand. Just brilliant. So impressed. We need more bots like this! I’m over 60 too! Reviewed on: 27th March 2021

Fast and efficient

Always quick to answer and efficient answers Reviewed on: 27th March 2021

Cora

Information came quickly and was appropriate. Reviewed on: 27th March 2021

Fast and easy to use

Changing details was so easy and fast without waiting on hold for ages and I could do this from the comfort of my home Reviewed on: 27th March 2021

Convenient

It was extremely easy to use and convenient. Saves time not having to listen to automated messages then be on hold while waiting to speak to someone Reviewed on: 27th March 2021