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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

User friendly

Always easy to use as both a personnel banker and business banker Reviewed on: 26th March 2021

Great advice

VERY helpful advice and . I would HIGHLY recommend Cora Reviewed on: 26th March 2021

Quick, easy, no time wasted

I needed information on how to change my phone number on my account and how to get a card reader. Within seconds I had my answers due to the ease of use and quick responses from this service. Reviewed on: 26th March 2021

Excellent

Fast, simple, efficient. Thank you!! Reviewed on: 26th March 2021

talking to Cora

all made easy with Cora and as fast or slow as you need Reviewed on: 26th March 2021

Simply great

It's simple, it works, and, only seconds to get an answer Reviewed on: 26th March 2021

Great 24/7 Chat Information Service

I contacted the bank to see if I could pay a cheque by online banking or with the App and received a very quick response which I was happy with. There was no messing about going through a list of Q&A’s. So thank you NatWest for making my banking experience enjoyable. Reviewed on: 26th March 2021

Very easy to follow instructions

Happy to get access to my account again Reviewed on: 26th March 2021

Quick and accurate service

No need to phone or wait for emails, Cora responded with a yes/no selection that allowed me to relax as my new debit card wasn't due as soon as I expected, phew ':) Reviewed on: 26th March 2021

Easy to use and can be quick for queries

First experience loved it . Have to change phone numbers and advice was very quick and easy Reviewed on: 26th March 2021

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