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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6060 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,060 reviews, last reviewed 7th Apr 2026

100% increase in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Beyond useless. Beyond useless. In 2026 is this the best NATWEST can come up with as the 1st point of contact. You really need to take a look at MOZO Starling Revolut... Read more Reviewed on: 7th April 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6060)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

GOOD SERVICE

VERY QUICK AND TO THE POINT RESPONSE WITH SOLUTION Reviewed on: 26th March 2021

prompt, clear info

quick and easy for working mum with not much spare time. Reviewed on: 26th March 2021

Quick and easy response !

Having returned some items to a company and paying by card online I was annoyed that my refund was in cheque form . So I looked on the banking app to see if there was a way of paying it in without having to physically go the bank. I pressed the help button and response was immediate. Quick and easy! Reviewed on: 26th March 2021

Very quick to respond.. and problem dealt with ... without any issues

Needed to change some account details.. dealt with very professionally Reviewed on: 26th March 2021

Friendly Bank

Been with NatWest for many years and would not change as they have always dealt with my problems efficiently. Reviewed on: 26th March 2021

prompt friendly and efficient services

very satisfied user friendly experience Reviewed on: 26th March 2021

Amazing experience with the bank

Everything with the bank is straightforward. My online account is very easy to navigate and help is always at hand if needed. Reviewed on: 26th March 2021

Very efficient.

Cora got the information I needed very quickly. Exactly what I needed as well. I am very satisfied and even impressed. Reviewed on: 26th March 2021

Amazing customer experience. Quick and easy service to use

Address updated in a few minutes. Reviewed on: 26th March 2021

Long time

I have been with RBS since i was 18 and have always found them very helpful and ver efficient at resolving any queries or concerns i have Reviewed on: 26th March 2021

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