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NatWest: Black Account reviews

Name: Black Account
Rating: 4.57 (230 reviews)

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4.17

Based on 230 reviews, last reviewed 23rd Jan 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Always helpful. Always helpful. Very friendly staff Excellent products My account suits my needs very well Reviewed on: 23rd January 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black Account reviews (230)

Excellent services

The concierge service is great, very responsive and accommodating. I've just had to use the mobile phone insurance and it couldn't be easier, someone came to my phone and fixed at my request with great communication. Reviewed on: 18th February 2023

Simply after over 3 decades would not change banks

excellent service , excellent tools like the app , continued support Reviewed on: 18th February 2023

Great account and value for money

The account is a real benefit to me and what I like to do in my life, the lounge access cover and travel options and deals are fantastic along with the other benefits on the account Reviewed on: 18th February 2023

Great customer support

Take genuine steps to serve customers well. Reviewed on: 18th February 2023

Easy

The baking app is intuitive and very easy to use. The benefits of the black account have proved to be very useful and good value for money over the years. Reviewed on: 18th February 2023

Fully functional app

Very simple and intuitive app the allows access to the full range of my banking requirements Reviewed on: 18th February 2023

Brilliant app

Brilliant app very fast service Reviewed on: 18th February 2023

Excellent

Everything you need all in one place on your banking app,always someone on the live chat if needed or on the phone,all you need to keep you in the loop as to what's new, overall I wouldn't bank anywhere else. Reviewed on: 18th February 2023

Highly recommended

NatWest provides value for money and excellent service. Reviewed on: 18th February 2023

Smart, easy and beneficial

Loads of benefits using Black , well worth it! Reviewed on: 18th February 2023

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