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NatWest: Black Account reviews

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4.24
Based on 232 reviews, last reviewed 24th Mar 2026
400% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
8%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
7%

Latest highest rating:

5

Great app, service and benefits. Great app, service and benefits. Reviewed on: 24th March 2026
Maria 's avatar
Maria

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025
Madalina M's avatar
Madalina M
Read all reviews Write a review

About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black Account reviews (232)

Flexible and great app

5
App simple and online chat and account manger all very responsive and helpful Reviewed on: 18th February 2023
John's avatar
John

Very good

5
Really like the way Natwest have continued to invest in their app and provide additional services Reviewed on: 18th February 2023
jeremynicholds@hotmail.com's avatar
[email protected]

Excellent services

5
The concierge service is great, very responsive and accommodating. I've just had to use the mobile phone insurance and it couldn't be easier, someone came to my phone and fixed at my request with great communication. Reviewed on: 18th February 2023
Joella Bosworth's avatar
Joella Bosworth

Simply after over 3 decades would not change banks

5
excellent service , excellent tools like the app , continued support Reviewed on: 18th February 2023
Douglas Baker's avatar
Douglas Baker

Great account and value for money

5
The account is a real benefit to me and what I like to do in my life, the lounge access cover and travel options and deals are fantastic along with the other benefits on the account Reviewed on: 18th February 2023
James's avatar
James

Great customer support

5
Take genuine steps to serve customers well. Reviewed on: 18th February 2023
SDS's avatar
SDS

Easy

5
The baking app is intuitive and very easy to use. The benefits of the black account have proved to be very useful and good value for money over the years. Reviewed on: 18th February 2023
becky.hornibrook@btinternet.com's avatar
[email protected]

Fully functional app

5
Very simple and intuitive app the allows access to the full range of my banking requirements Reviewed on: 18th February 2023
Gavin Briggs's avatar
Gavin Briggs

Brilliant app

5
Brilliant app very fast service Reviewed on: 18th February 2023
yeom832@aol.com's avatar
[email protected]

Excellent

5
Everything you need all in one place on your banking app,always someone on the live chat if needed or on the phone,all you need to keep you in the loop as to what's new, overall I wouldn't bank anywhere else. Reviewed on: 18th February 2023
Nicky Smith's avatar
Nicky Smith

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