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NatWest: Black Account reviews

Name: Black Account
Rating: 4.61 (225 reviews)

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4.28

Based on 225 reviews, last reviewed 20th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Always provided excellent personal service Always provided excellent personal service Reviewed on: 20th April 2025

Latest lowest rating:

1

Bad Customer Service.. It is almost impossible to get through to a person on the phone. After waiting for over an hour I was offered call back which I accepted but which nev... Read more Reviewed on: 15th April 2025

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About this product

The NatWest Premier Reward Black account charges a monthly fee in return for a wide range of benefits.

Benefits include a concierge service, discounts, insurance policies and cashback. You’ll need to meet the income, savings or mortgage limits to be eligible for the NatWest Premier Reward Black account.

NatWest Premier Reward Black account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Black Account reviews (225)

Been a customer over 30 years

Great experience- over the years never had any issues. No need to visit the bank any longer as the mobile banking app is fantastic. Great security controls. Perks with account are fantastic. Communication has always been excellent Reviewed on: 17th February 2023

Easy, Simple, Forward Thinking

I find NatWest to be easy to deal with and very forward thinking when it comes to their app and features. This makes banking a breeze. Reviewed on: 17th February 2023

Brilliant bank

Great service super products 24/7 help cannot fault them Reviewed on: 17th February 2023

Excellent app

Been a NatWest customer for many years but the new app makes all kinds of operations very easy Reviewed on: 17th February 2023

Best bank

Best bank ever honestly they go above and beyond Reviewed on: 17th February 2023

Outstanding banking service!

When I think of banking, I think of NatWest Reviewed on: 17th February 2023

Fantastic service

Services go well beyond everyday banking with plenty of extras from cinema tickets to insurance Reviewed on: 17th February 2023

Great value and service

Great products with this account and great service from the staff Reviewed on: 17th February 2023

Been with Natwest for ever

I have been with Natwest for the last 35 years, which expkains everything. They have been very helpful and considerate all through. Reviewed on: 17th February 2023

There when needed

The Black Account does cost you but the flexibility, benefits and customer service when you need it 24/7 is worth it. Reviewed on: 31st January 2023

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