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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

88% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Overall a good bank

I have been with Natwest since I was a child, I love the emergency cash feature, this has come in handy many times. I wish you could see pending transactions though, my partner is able to see his with a different bank. Reviewed on: 8th November 2018

Love the app

The app makes managing my money so easy. Best banking app compared to all the others I use. Reviewed on: 7th November 2018

Quick and efficient service

I love this bank the service is always quick and efficient wether it’s online, on the telephone or at a branch. The products are great and the staff fully understand them and can answer any questions I have . Reviewed on: 7th November 2018

Safeguarding against hackers

Text messaged me when strange activity on my account by hackers was detected. Automatically halted transaction Reviewed on: 7th November 2018

very good service

very helpful when i needed a loan. Reviewed on: 6th November 2018

Excellent Customer Service

Over 30 years with the bank..never a problem Reviewed on: 6th November 2018

Perfect

Have never had a problem with this bank, 100% customer friendly have consistently filled my need. Reviewed on: 6th November 2018

Great company great customer service

I’ve been with NatWest for 9 years now and they have always looked after me. Going though from student account to a normal basic account was easy and they always helped me if I needed it Reviewed on: 6th November 2018

Quick and easy

I set up a new account at NatWest just under 3 days without any problem they moved my all dd, standing orders quick. The online banking never let me down, easy ro set up any payment. High recommended Reviewed on: 6th November 2018

Loyal to bat west

I’ve been with Nat West for years and no reason to change. Always helpful and give me advice on my account Reviewed on: 6th November 2018

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