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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.51

Based on 2,101 reviews, last reviewed 15th Jun 2025

79% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

The NatWest Basic Current Account is a free account designed for everyday use. Account holders can benefit from a mobile banking app and 24/7 support. There are also overdraft options available.

There are a range of current accounts on the market designed for managing your everyday finances. What better way to understand which one’s right for you, than by hearing from existing customers? We collect NatWest Basic Current Account reviews to help you make an informed decision when choosing your new account.

Find out how long account holders have had their Basic Current Accounts with NatWest. Read about the main pros and cons of the account. Learn how responsive the customer service team is and how quickly customer issues are resolved. Read about the mobile banking app and the features it provides. Find out if existing customers would recommend the account to family and friends. Browse our NatWest Basic Current Account reviews to find the ones most useful to you.

If you have a Basic Current Account with NatWest, share your experience on Smart Money People. Tell us why you chose this account and how satisfied you’ve been so far. Is this your main bank account? If you use the mobile banking app, which features do you find the most useful? Don’t forget to include any experiences you’ve had with the customer service team. If you’ve had an overdraft on your account, tell us about your experience with it. Whether good or bad, write an honest NatWest Basic Current Account review today. Together, we can help people like you make better financial decisions.

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NatWest Basic Account reviews (2101)

Love how easy it is to manage all my businesses on the Natwest app

I have 4 business accounts with Natwest and constantly have to transfer money to suppliers and also receive payments from my customers. It was very difficult for me to do this previously as I had to go into my branch to do this. I was then introduced to the Natwest app and if anything has changed my life, this definitely has, as it has saved me numerous hours queuing up at the branch and I can manage my payments at any time from quite literally the palm of my hands for all my businesses. Love it! Reviewed on: 5th November 2018

Natwest Mobile App!

Love the mobile app, its slick and looks great! Definitely the best of the bunch. Reviewed on: 5th November 2018

Great

Easy to use and good customer service. Reviewed on: 5th November 2018

Really simple and easy to use App

I fine the NatWest App really easy to use, which is what I expect from an App today! The ease makes managing money on the go simple, quick and very reliable. Look forward to more new options like Pending Transactions. Reviewed on: 5th November 2018

No delivery

Tried to open an account ad a returning British citizen,needed to post us a letter for proof of address ,still waiting after more than two weeks amd seberal follow up phone calls and e mails,nothing,went to Lloyds opened in 10 minutes????? Reviewed on: 22nd September 2018

Good customer service

Been with Natwest few years now was the only bank that I could get a direct debit card with easy banking online app, security good I get informed if they think something looks suspicious on my account. Get alerted if payment due that have forgotten about & to get money in by 2pm no charge. Easy to set up payments, transfers etc have a current account with them too. Reviewed on: 3rd September 2018

No Problems, No thrills

A simple bank account with no thrills that is easy to operate. No problems with customer service Reviewed on: 20th August 2018

Easy to work with

Called me to recommend better accounts for me to change to. Very impressed Reviewed on: 23rd July 2018

no hassle bank account

i have been with natwest for over 20 years and have never had any issues. Reviewed on: 17th July 2018

Never wanted to swtich

Great all round.. fast and reliable compared with competion. Reviewed on: 20th June 2018

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