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NatWest: Everyday account reviews

Name: Everyday account
Rating: 4.61 (2122 reviews)

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4.52

Based on 2,122 reviews, last reviewed 19th Feb 2026

1800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Easy to use app, convenient everyday account. Easy to use app, convenient everyday account. However, customer service can be a hit or miss Reviewed on: 19th February 2026

Latest lowest rating:

1

NatWest: Where Digital First Means Customer Last I’ve been a long-standing NatWest customer, and this has been the worst banking experience I can remember. After my father passed away in December, I ... Read more Reviewed on: 7th February 2026

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About this product

The NatWest Everyday account is a basic current account.

There’s no monthly fee for the Everyday account. If you meet the eligibility criteria, you can get a short-term overdraft. Manage your account online or via the NatWest mobile app.

NatWest Everyday account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

NatWest Everyday account reviews (2122)

Review of the NatWest, Everyday account:

Easier than before to use

I am more confident now as I have updated my email and details,which was not really easy to begin with but once finished I felt more comfortable with the app also I have chosen a new savings account recently,which normally would mean having to go to the bank in the next town as my local branch closed a while ago. I’m am very pleased with this app. Reviewed on: 3rd March 2023

Paying the price as a victim

I was taken in by some bit coin scammers. Natwest ear marked me as a money launderer and closed my account without warning or explanation. No one at branch level would speak to me or point me in a direction so I could defend myself, or get an explanation. This is still affecting my otherwise good credit rating and I cannot work out how to get it sorted Reviewed on: 30th August 2024

Appalling treatment of the recently bereaved.

Their bereavement website clearly states, in large letters: "We want to support you at this time" Nice sentiment—what a shame it is a bare-faced lie. On April 3rd of this year I notified NatWest of my mother's passing. I got a letter saying what was required. I sent in all the documents. (BER0312009) (BTW, since then, I have I sent all the documents requested, on FIVE separate further occasions.) After about six weeks, I got another letter (apparently no one at the bank has email… why?) stating I need to get my passport identification signed, which i did. It wasn't easy. I live on a small Gulf Island on the west coast of Canada. It took me two ferries and an entire day to reach my bank and have them do what was needed. Their Cora AI bot is a nightmare, but the one time the connection held, I was informed all the correct documents had been received, and the account would be closed by the bereavements team as soon as possible. But, oh dear, it was another lie. Five weeks later I heard my proof of address was out of date. (Of course it was, I had sent it MONTHS earlier by that point.) So I sent proof of addresses from the phone company, the cable company, the insurance company, AND the utilities. Yesterday I got another letter. Now, apparently, the proof of address also needs to be signed and stamped. There was no mention of this in the initial letter of requirements. And, as I said, the person on Cora said everything was okay, EIGHT weeks ago. I am at my wits' end. NatWest’s treatment of bereaved seniors is a new moral low — even by big bank standards. Reviewed on: 26th July 2024

Anything I've tried to do has been complicated and f...

Anything I've tried to do has been complicated and frustrating. Given inaccurate advice (like to get a better interest rate, empty your ISA into your current account), the chatbot makes you want to stick pins in your eyes, customer service is just appalling and they really do not care. Starling bank are an awesome alternative! Reviewed on: 9th July 2024

Blocked my account for 2 days.

Blocked my account for 2 days. To help me. Said would get text to deal with the however, never did. Be warned if it happened to me it can happen to you Reviewed on: 8th June 2024

Patient Staff

When I had an issue with my old bank account they took the time to help me sort it all out. Reviewed on: 26th May 2024

NatWest are a fantastic ank to help wi...

NatWest are a fantastic bank, always able to help with any problems and a great app Reviewed on: 24th May 2024

Very positive to still have a branch in our local town.

Very positive to still have a branch in our local town. The customer service is the best i’ve experienced with banks that i’ve been with. I do not like the online banks where i don’t have a physical branch - and every Natwest employee seems to go above and beyond for me when i go in with a problem. Reviewed on: 24th May 2024

I have been a NatWest customer for 15 years and they...

I have been a NatWest customer for 15 years and they have been generally quite good. They have been supportive in various situations when I have needed help and they usually been able to answer any queries that I have. Reviewed on: 23rd May 2024

everything is ok but the overdraft interest is high

everything is ok but the overdraft interest is high Reviewed on: 15th April 2024

I have been with them for years.

I have been with them for years. Customer services are easy to get through to and app is very well designed Reviewed on: 15th April 2024

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