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NatWest: Reward Account reviews

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4.78
Based on 971 reviews, last reviewed 20th Feb 2026
1500% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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Latest highest rating:

5

They helped me set up online banking as the branch s... They helped me set up online banking as the branch sadly closed .Staff were so patient and helpful.The reward account suits my needs well and rewards ... Read more Reviewed on: 20th February 2026
Debbie Alonso's avatar
Debbie Alonso

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025
Madalina M's avatar
Madalina M
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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (971)

Reward account for cash back

5
This is a very good account that pays cash back on direct debits. There is a small fee of £2 per month but the cash back more than compensates for this. The app is also really easy to use. Reviewed on: 18th July 2023
Mathew Kuritzin 's avatar
Mathew Kuritzin

Trustworthy

4
Trustful bank with simple app and easy usage; however, their help function is not helpful (the robot 'cora' has never been helpful, and it takes days to reach a human being), so in the few cases I have needed help, it has proved quite time consuming and stressful. Maybe an option for a second bank account as they have good switch offers too. Reviewed on: 13th July 2023
Yolanta 's avatar
Yolanta

Brilliant

5
Fantastic idea. Although it’s not much if you leave it there long enough it soon builds up! Brilliant. Reviewed on: 16th June 2023
Aidan Nicklin 's avatar
Aidan Nicklin

Better than most current account

4
Your have the ability to enjoy various perks and rewards with one of Britain's best banks Reviewed on: 11th June 2023
thomas's avatar
thomas

Natwest App

4
After a slow start I now find this app very useful in managing my reward account on a daily basis. It is easy to navigate and helps me to check and/or amend my standing orders as needed. It also supports me to manage my direct debits and credit card payments as I choose. Reviewed on: 6th June 2023
Lorraine Williams's avatar
Lorraine Williams

Are the rewards worth it

4
Had no problems with my account but I’m thinking to close/switch as I’m paying £2 a month and not really making use of the rewards Reviewed on: 5th June 2023
JohnThorpe's avatar
JohnThorpe

Great Product

4
Perfect for a little extra each month, for basically paying bills and using the app. Never an issue, and sometimes the trade up options are quite good Reviewed on: 31st May 2023
Darren Lepper's avatar
Darren Lepper

Clever account

5
With this account you can save money because you get rewarded for quite a few spendingd Reviewed on: 31st May 2023
Rainer Elsaesser's avatar
Rainer Elsaesser

Good customer service

4
It is always delightful to deal with Natwest customer service team, no matter in branch or over the call or online chat, every time my questions and issues have always been resolved promptly. Reviewed on: 31st May 2023
TOM's avatar
TOM

Helpful reward account

5
I like having a reward account as it gives me money back rewards on things I spend money on every month Reviewed on: 23rd May 2023
Grace Bergman's avatar
Grace Bergman

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