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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.83 (951 reviews)

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4.79

Based on 951 reviews, last reviewed 15th Oct 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Thank You, NatWest for a Truly Outstanding Service! I don’t think banks get the appreciation they truly deserve, especially when they’ve already taken steps to protect you before you even realise you’ve... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Reward voucher not accepted, B&Q Exchanged £100 of rewards for a £100 B&Q voucher, however B&Q will not accept the voucher and NatWest won’t cancel the voucher and refund back to the ... Read more Reviewed on: 20th June 2024

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (951)

Natwest Reward

Is great little thing to have a reward account. Reviewed on: 23rd March 2023

Excellent service

Been with NatWest for many many years excellent service and products Reviewed on: 22nd March 2023

Money for nothing

Just spend money as normal but by linking your natwest credit card the money keeps rolling in Join in Reviewed on: 22nd March 2023

NatWest are great

We have all our things in one place with NatWest, our accounts and mortage and they are fantastic. Couldn’t recommend more, always helpful, always options to help! Reviewed on: 21st March 2023

Happy with the service

I have no complaints whatsoever. Customer services are really helpful but waiting times are a pain Reviewed on: 20th March 2023

Great all round

Great all round, can’t fault it! Reviewed on: 20th March 2023

Terrible communication and out dated app

I have finally got round to closing my account with NatWest after falling for a sign up incentive a couple of years ago, I have had nothing but grief trying to contact NatWest for anything, there 'robot' tries to handle everything and achieves nothing. The app is so far behind other leading banks with security settings and ease of use. No sort code or account number on the physical card gets frustrating, even more so when they lock you out of online banking and you must wait for a letter to come via the post to access it. I would not recommend these even if they offered £500 incentive Reviewed on: 20th March 2023

Good app

Had no problems quick and easy got paid £200 for the privilege too Reviewed on: 20th March 2023

Best bank I've been with

I have banked with NatWest for years now and they have never let me down. Everything has been so easy to do that I've needed to with my mortgage and loan. Would recommend to friends and family. Reviewed on: 19th March 2023

Brilliant Reward Account

I’ve been a member of NatWest for 20 years the customer service has always been brilliant and my experience continues to improve with new NatWest products Reviewed on: 19th March 2023

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