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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.78 (971 reviews)

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4.78

Based on 971 reviews, last reviewed 20th Feb 2026

1500% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

They helped me set up online banking as the branch s... They helped me set up online banking as the branch sadly closed .Staff were so patient and helpful.The reward account suits my needs well and rewards ... Read more Reviewed on: 20th February 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (971)

NatWest

Easy to use app, and clear all there Reviewed on: 17th February 2023

Amazing banking

The rewards account is exactly what it says it is. You get rewarded for using your account. You can’t go wrong. Fantastic banking. Reviewed on: 17th February 2023

Excellent app

So easy to use. Keep track of everything all in one place. Reviewed on: 17th February 2023

Still the best Banking App

The best and most reliable Banking App by a mile. Easy to use and makes every day Banking a doddle Reviewed on: 17th February 2023

Very bad customer service

I've been with NatWest for over thirty years. Last week they froze all my accounts for five working days because of a disputed payment without even getting my side of the story. Whilst I understand they have their processes, my issue is that the fraud department cannot be contacted by phone, only emails which they do not answer. Disgraceful. Reviewed on: 17th February 2023

Fantastic, simple

Never have any issues. When I have visited any branches the staff are such a delight and helpful. Reviewed on: 17th February 2023

Amazing accounts,fantastic ways to help

Always amazing help in every way and every offer for the right ways to help my life! Reviewed on: 17th February 2023

Handy account gives cash back

Really found this account helpful easy to use Reviewed on: 17th February 2023

Easy to use

Effective app that works well. Easy to navigate Reviewed on: 17th February 2023

Low Cost & Recommend

The NatWest App is well presented and incredibly easy to use. I check it multiple times per week. I would recommend to friends and family who weren't sure who to bank with. Reviewed on: 17th February 2023

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