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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.83 (950 reviews)

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4.77

Based on 950 reviews, last reviewed 12th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent customer service Excellent customer service always got your back, no problem is to big or to small.An outstanding bank that is always there for it's customers and puts... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Reward voucher not accepted, B&Q Exchanged £100 of rewards for a £100 B&Q voucher, however B&Q will not accept the voucher and NatWest won’t cancel the voucher and refund back to the ... Read more Reviewed on: 20th June 2024

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (950)

Trustworthy

Trustful bank with simple app and easy usage; however, their help function is not helpful (the robot 'cora' has never been helpful, and it takes days to reach a human being), so in the few cases I have needed help, it has proved quite time consuming and stressful. Maybe an option for a second bank account as they have good switch offers too. Reviewed on: 13th July 2023

Brilliant

Fantastic idea. Although it’s not much if you leave it there long enough it soon builds up! Brilliant. Reviewed on: 16th June 2023

Better than most current account

Your have the ability to enjoy various perks and rewards with one of Britain's best banks Reviewed on: 11th June 2023

Natwest App

After a slow start I now find this app very useful in managing my reward account on a daily basis. It is easy to navigate and helps me to check and/or amend my standing orders as needed. It also supports me to manage my direct debits and credit card payments as I choose. Reviewed on: 6th June 2023

Are the rewards worth it

Had no problems with my account but I’m thinking to close/switch as I’m paying £2 a month and not really making use of the rewards Reviewed on: 5th June 2023

Great Product

Perfect for a little extra each month, for basically paying bills and using the app. Never an issue, and sometimes the trade up options are quite good Reviewed on: 31st May 2023

Clever account

With this account you can save money because you get rewarded for quite a few spendingd Reviewed on: 31st May 2023

Good customer service

It is always delightful to deal with Natwest customer service team, no matter in branch or over the call or online chat, every time my questions and issues have always been resolved promptly. Reviewed on: 31st May 2023

Helpful reward account

I like having a reward account as it gives me money back rewards on things I spend money on every month Reviewed on: 23rd May 2023

Incompetent

I tried to swich my Halifax current account to an existing NatWest rewards account. Some time later I received a text message asking me for my date of birth, I assumed this was a scam text as NatWest had my details and it is part of the log in procedure so I forwarded it to the NatWest fraud team and heard no more until an email saying the transfer had failed. I was then told I need to go online and use CORA messaging system to speak to an agent. From here it went downhill fast, the response times were over 4 hours!. Reviewed on: 21st April 2023

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