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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.79 (987 reviews)

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4.79

Based on 987 reviews, last reviewed 18th Apr 2026

3100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

The most customer friendly banking app. The most customer friendly banking app. Great Customer Service. Rewards fairly easy to collect and exchange for credit to bank account or voucher fo... Read more Reviewed on: 18th April 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (987)

Very bad customer service

I've been with NatWest for over thirty years. Last week they froze all my accounts for five working days because of a disputed payment without even getting my side of the story. Whilst I understand they have their processes, my issue is that the fraud department cannot be contacted by phone, only emails which they do not answer. Disgraceful. Reviewed on: 17th February 2023

Fantastic, simple

Never have any issues. When I have visited any branches the staff are such a delight and helpful. Reviewed on: 17th February 2023

Amazing accounts,fantastic ways to help

Always amazing help in every way and every offer for the right ways to help my life! Reviewed on: 17th February 2023

Handy account gives cash back

Really found this account helpful easy to use Reviewed on: 17th February 2023

Easy to use

Effective app that works well. Easy to navigate Reviewed on: 17th February 2023

Low Cost & Recommend

The NatWest App is well presented and incredibly easy to use. I check it multiple times per week. I would recommend to friends and family who weren't sure who to bank with. Reviewed on: 17th February 2023

Money aren't safe with natwest.

I don't feel secure with my money in this bank, someone committed a fraud with me and I rang natwest straight away and they couldn't stop the fraud funds from leaving my account. At first they said they would stop the payment then said they cant do it. They did not give me the money as the fraud wasn't my fault. Reviewed on: 17th February 2023

Fantastic bank

Having banked with NatWest for several years I must say using their online app has really made banking just that little bit easier and stress free. I wouldn’t switch to anyone else and feel NatWest offers me everything. Reviewed on: 17th February 2023

Friendly and reliable

Helpful staff and always friendly Reviewed on: 17th February 2023

Well worth it

Fantastic customer service and reward account perfect. Getting money each month for just paying out regular direct debits and bills is fantastic Reviewed on: 17th February 2023

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