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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.79 (987 reviews)

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4.79

Based on 987 reviews, last reviewed 18th Apr 2026

3100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

The most customer friendly banking app. The most customer friendly banking app. Great Customer Service. Rewards fairly easy to collect and exchange for credit to bank account or voucher fo... Read more Reviewed on: 18th April 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (987)

Im really happy

The reward account it great - I’ve found it really easy to rack up and cash in awards over time and it definitely incentivizes me using the account. Customer service has also been excellent. Reviewed on: 24th March 2021

Great Bank

Have been banking with Natwest for over 10 years and they give expert advice and helped me with a charge back claim. Reviewed on: 21st March 2021

Great app!

Really easy to use and brilliant features on the app! Reviewed on: 20th March 2021

Good customer service

I made a mistake with my Date of Birth when applying for a new Reward Account. I went to my local branch and was helped to correct the problem. I now have two Reward accounts and find them easy to manage using a separate app on each of my iPhones. Reviewed on: 11th March 2021

Banking with ease and old fashion service

Remembering when you went to a bank for help , and waited to talk to someone , i have always found personal banking on line with Natwest was made so Simple even i could do it with ease , But the personal banker I have a face and voice at the end of the line . Complements the online assist nicely , good advice and helpful with Common sense good advice to improve my money working with changing to new accounts which benefit me . Thankyou ! Reviewed on: 23rd February 2021

First class account

Great account with easy rewards. Customer service also first place Reviewed on: 22nd February 2021

Worst Bank with Appalling Service.

Been with this worst high street bank for a while.Worst Service when compared to other new banks in UK.Services are very traditional and outdated.Sales calls are horrendous and haunting if you are a Home owner to switch Mortgage to them without understanding the rationale why customer didn’t approach Natwest initially.Service has been from Bad to Worse.This could be evidenced from various social platforms people created to vent their frustrations. Reviewed on: 18th February 2021

Efficient account that pays monthly rewards

I was pleasantly surprised by the efficient switching service when I moved to NatWest and about 4 months later enjoyed a financial bonus for switching & have watched my monthly financial rewards accumulate so I can use them for a treat or a special occasion or exchange them with one of the recommended companies to generate a little more cash back. It’s a win win Reviewed on: 17th February 2021

Banking made easy

Natwest rewards account provides easy online banking as well as in branch services with friendly and helpful staff throughout the pandemic. I get rewards for spending on my credit card and logging into my banking app. The linked savings account means I can earn some interest for saving regularly. A good bank that is trustworthy and reliable as well as giving back to its customers. Reviewed on: 17th February 2021

I love the Mobile App

They have the best Mobile App. I can now see my rewards in the app Reviewed on: 18th January 2021

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