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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.83 (952 reviews)

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4.77

Based on 952 reviews, last reviewed 18th Nov 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Thank You, NatWest for a Truly Outstanding Service! I don’t think banks get the appreciation they truly deserve, especially when they’ve already taken steps to protect you before you even realise you’ve... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (952)

Run away from this bank! Closed my account and kept part of my money!

Natwest approved my account opening in the middle of february. One week later it locked my account (with approx £1500 in) without even notifying me. After calling TWICE and being told that THEY DONT KNOW the reasons why my account has been closed, but I have been sent a letter, I finally get that letter. It tells me that my account has been closed, again, for reasons they won't tell me. So I had to go personally to a branch to take my money out. However, to my surprise they didn't give me all my money back, but charged me service fees for the week my account spent opened. Time where I couldn't access my account because I didn't have the right credentials. So, two weeks after trying to open my account, I am left with wasted time and LESS money, kept by this bank for whatever reasons. I wonder how many people they have scammed by doing this. STAY AWAY FROM THEM! Reviewed on: 22nd February 2019

Great customer service

Really pleasant and helpful staff in a local branch. The mobile app is easy to use Reviewed on: 8th February 2019

Best App ever!

Makes my life so much easier having the mobile app and saves me loads of time being able to do all my banking on my mobile phone. Reviewed on: 7th February 2019

BEST BANK IN THE WORLD

Mobile App is amazing the best in the world. They are brilliant. Reviewed on: 6th February 2019

Amazing app and account

Really great to see the Rewards building up on the app, and being able to use features like Get Cash and Pay Your Contacts Reviewed on: 6th February 2019

Great app

Don't need to call as the app can do everything Reviewed on: 5th February 2019

Reward Account

I get monthly cashback for using my reward current account to pay household bills! Reviewed on: 4th February 2019

great product

like the rewards and clear and simple Reviewed on: 3rd February 2019

Star standards, super Service

Extremely helpful branch staff, easily available appointment, brilliant online service and app. Reviewed on: 3rd February 2019

Great App

Gives me everything I need to manage my money Reviewed on: 31st January 2019

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