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NatWest: Reward Platinum Account reviews

Name: Reward Platinum Account
Rating: 4.61 (451 reviews)

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4.61

Based on 451 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

They offer a number of benefits, an easy to use app... They offer a number of benefits, an easy to use app and great customer service Reviewed on: 17th April 2026

Latest lowest rating:

1

Non existent service Have been a customer for over 20 years However the service you may now expect from such a well known brand is Non existent both on line & in branch. T... Read more Reviewed on: 15th April 2024

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About this product

The NatWest Reward Platinum account is for existing current account holders.

There’s a monthly fee for the Reward Platinum account. You get mobile insurance, breakdown cover, travel insurance and other benefits as an account holder. There are no non-sterling transaction fees when you buy with your debit card abroad.

NatWest Reward Platinum account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Platinum Account reviews (451)

Mobile app is amazing!

I've used the NatWest mobile app now for a few years and it just keeps getting better and better! Well done NatWest, you deserve an award for this! Reviewed on: 4th December 2019

Not bad

No issues but nothing outstandings Reviewed on: 26th November 2019

Moving backwards

The latest app updates have not been very good Reviewed on: 8th November 2019

Simple, Easy, Great Value

I use the mobile app multiple times a day, great to see so many great features being introduced. The benefits I get with the Reward Platinum account are great, and I use them all the time. Phone insurance especially, that has got me out of a pickle a few times. Reviewed on: 7th November 2019

Value for money

Rewards for paying bills, insurance for hols and mobile discounted food. No charges using abroad car breakdown. I save way more than I pay for the benefits I use. Reviewed on: 6th November 2019

The Friendly Bank

Staff are always willing to help and will go the actual mile to ensure get what you need Reviewed on: 5th November 2019

No problems with payout

Had to use travel insurance to cover medical costs abroad. Submitted receipts and was refunded in full within 2 - 3 weeks. Reviewed on: 9th September 2019

Pain in the ars........

Such a pain, mostly due to RBS staff teams being involved with my banking. Started the process of moving all my bank accounts with Natwest, can't wait to leave them after thirty five years of pain. Reviewed on: 4th June 2019

Excellent App!

The app is so easy to use its clear & understandable I love the way you can now see your pending transactions. I would love it even more if i could print a statement from the app. Reviewed on: 11th February 2019

Amazing

The mobile app makes everday banking so much easier. with more updates coming through all the time the app just keeps on getting better and better. Reviewed on: 6th February 2019

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