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NatWest: Reward Platinum Account reviews

Name: Reward Platinum Account
Rating: 4.61 (451 reviews)

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4.61

Based on 451 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

They offer a number of benefits, an easy to use app... They offer a number of benefits, an easy to use app and great customer service Reviewed on: 17th April 2026

Latest lowest rating:

1

Non existent service Have been a customer for over 20 years However the service you may now expect from such a well known brand is Non existent both on line & in branch. T... Read more Reviewed on: 15th April 2024

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About this product

The NatWest Reward Platinum account is for existing current account holders.

There’s a monthly fee for the Reward Platinum account. You get mobile insurance, breakdown cover, travel insurance and other benefits as an account holder. There are no non-sterling transaction fees when you buy with your debit card abroad.

NatWest Reward Platinum account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Platinum Account reviews (451)

VERY SHADY AND UNTRUSTWORTHY BANK

After banking with NatWest for over 5 years, I've recently had my account closed down overnight without doing anything wrong or given any explanation, only that they consider that i have broken their terms and conditions which i haven't. All my funds have been withheld and are being withheld by the bank for up to 60 days. After carefully reading the bank's terms and conditions, i am 110% sure i have not broken any, definitely NOT committed any fraud (reason why bank can withhold funds for up to 60 days). After being told that my account was closed by going in branch and speaking with the account closure team a couple of times. I find out today that my account is still active and receives funds although i have no access to it or to any funds on it. I've asked for my bank statements up until the account closure so i know the exact amount i'm supposed to get back as all my salary and any kind of funds are stuck there, today after speaking with the Account closure team, i find out that i only have around 600£ out of 3183£ but why i ask, the answer being that its maybe related to the to the personal loan i have taken out and the credit card money i owe , mentioning that i have paid money in my credit card account and last time i've spoken to the closure team i have been instructed to arrange a standing order just a few days before the normal paying date on my new bank account(with another bank) to pay back the money i owe in instalments as i did until now. The bank has taken the liberty of paying off the loan and credit card apparently out of my funds without my consent and without me knowing. I cant believe this has happened and i don't see how this can be legal, it is my money and the decision to close down my account was not mine and i have not done anything wrong. I dont understand how an institution so big can commit such acts and take money from me without my consent. For anyone reading, please do not open an account with this SHADY BANK!!!! Reviewed on: 16th September 2020

Mobile App amazing

The mobile app is amazing to manage your money and view your account Reviewed on: 5th February 2020

Arranged overdraft nightmare

Overall i been with Natwest for over 12 years. The are a solid bank when their system are up and running but i have twice now issues with their systems crashing. They are delaying payment, and i mean they delay for over a week. They can say it takes about a week a transition to clear but for me living the instant life of today, is hard to find tour balance. If you are taking my money just take them instantly. Another issue and for me is the biggest is the overdraft. I do use overdraft quite sometimes throughout the month and i always paying it back, but when the fca says you need to make a thinks right and charge all equally you don't hype the cost to over 30%. Its almost similar to a payday loan. Reviewed on: 29th January 2020

Great account great service

Always friendly and helpful and good value Reviewed on: 27th January 2020

Truly wonderful package

Have used so many things from my bank account. I love the way the mobile app also links into the Platinum member pages so I can always find what I need. The Green Flag cover is fantastic. Reviewed on: 19th January 2020

Great account and a great Mobile App

The Reward Platinum account is a great account that gives me money back for y everyday spending but, better, just for having direct debits set up to utility companies - and I get much more back per month than I have to pay for the account. But, even better, is the Mobile App that not only allows me to see my Reward balance but provides all the day to day services that I need to manage this accounts and my other NatWest products. I've used Apps from other Banks and this one is by far the best. Reviewed on: 16th January 2020

Best app

I use many banking apps and the NatWest app is by far the best. It’s easy to use and has a lots of useful features. Reviewed on: 13th January 2020

BEST CURRENT ACCOUNTS

Best personal services from Bank Managers and Bank staff Been banking many years with Natwest Thank you Natwest Reviewed on: 8th January 2020

Effortlessly brilliant!

The swap over of accounts was seamless, I have earned money on my household direct debits and done nothing to get them and I have already saved the cost to have the account for 2 years in a matter of months of having the account by using the reward benefits. Brilliant! Reviewed on: 8th January 2020

Best app by far

The NatWest app is great and lets me do everything I need to with my account. So easy to use compared to the others I have. Reviewed on: 4th December 2019

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