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NatWest: Reward Platinum Account reviews

Name: Reward Platinum Account
Rating: 4.83 (444 reviews)

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4.78

Based on 444 reviews, last reviewed 12th Jun 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Happy customer I've had the account for several years alongside the rewards credit card and I am extremely happy both products working alongside. Obviously, I have e... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Non existent service Have been a customer for over 20 years However the service you may now expect from such a well known brand is Non existent both on line & in branch. T... Read more Reviewed on: 15th April 2024

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NatWest Reward Platinum Account reviews (444)

Fantastic account

The Green Flag cover with this account is fantastic. They came out to me ever so quickly and kept me informed. Love the fact I an rewarded for having direct debits and also for logging into the mobile app once a month. The app is great as I can get cash when I have left my card somewhere and I can even lock it so nobody else can use it until I find it. Reviewed on: 20th January 2021

Safe and satisfying

When using the NatWest app I always feel like my details and money are secure. I feel like the app is built for people like me and I enjoy the illustrations and images throughout the app that bring the whole thing to life. Reviewed on: 19th January 2021

Quick & Easy

I love using the mobile app. It is easy to use & I have my bank with me 24hrs a day, on my phone. !! Reviewed on: 18th January 2021

VERY SHADY AND UNTRUSTWORTHY BANK

After banking with NatWest for over 5 years, I've recently had my account closed down overnight without doing anything wrong or given any explanation, only that they consider that i have broken their terms and conditions which i haven't. All my funds have been withheld and are being withheld by the bank for up to 60 days. After carefully reading the bank's terms and conditions, i am 110% sure i have not broken any, definitely NOT committed any fraud (reason why bank can withhold funds for up to 60 days). After being told that my account was closed by going in branch and speaking with the account closure team a couple of times. I find out today that my account is still active and receives funds although i have no access to it or to any funds on it. I've asked for my bank statements up until the account closure so i know the exact amount i'm supposed to get back as all my salary and any kind of funds are stuck there, today after speaking with the Account closure team, i find out that i only have around 600£ out of 3183£ but why i ask, the answer being that its maybe related to the to the personal loan i have taken out and the credit card money i owe , mentioning that i have paid money in my credit card account and last time i've spoken to the closure team i have been instructed to arrange a standing order just a few days before the normal paying date on my new bank account(with another bank) to pay back the money i owe in instalments as i did until now. The bank has taken the liberty of paying off the loan and credit card apparently out of my funds without my consent and without me knowing. I cant believe this has happened and i don't see how this can be legal, it is my money and the decision to close down my account was not mine and i have not done anything wrong. I dont understand how an institution so big can commit such acts and take money from me without my consent. For anyone reading, please do not open an account with this SHADY BANK!!!! Reviewed on: 16th September 2020

Mobile App amazing

The mobile app is amazing to manage your money and view your account Reviewed on: 5th February 2020

Arranged overdraft nightmare

Overall i been with Natwest for over 12 years. The are a solid bank when their system are up and running but i have twice now issues with their systems crashing. They are delaying payment, and i mean they delay for over a week. They can say it takes about a week a transition to clear but for me living the instant life of today, is hard to find tour balance. If you are taking my money just take them instantly. Another issue and for me is the biggest is the overdraft. I do use overdraft quite sometimes throughout the month and i always paying it back, but when the fca says you need to make a thinks right and charge all equally you don't hype the cost to over 30%. Its almost similar to a payday loan. Reviewed on: 29th January 2020

Great account great service

Always friendly and helpful and good value Reviewed on: 27th January 2020

Truly wonderful package

Have used so many things from my bank account. I love the way the mobile app also links into the Platinum member pages so I can always find what I need. The Green Flag cover is fantastic. Reviewed on: 19th January 2020

Great account and a great Mobile App

The Reward Platinum account is a great account that gives me money back for y everyday spending but, better, just for having direct debits set up to utility companies - and I get much more back per month than I have to pay for the account. But, even better, is the Mobile App that not only allows me to see my Reward balance but provides all the day to day services that I need to manage this accounts and my other NatWest products. I've used Apps from other Banks and this one is by far the best. Reviewed on: 16th January 2020

Best app

I use many banking apps and the NatWest app is by far the best. It’s easy to use and has a lots of useful features. Reviewed on: 13th January 2020

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