Consumer Duty
Evidence Consumer Duty outcomes with impartial review data, backed by a range of key metrics, freeing you to focus on other business goals.
What does Consumer Duty mean for you?
According to the FCA, to meet the four key Consumer Duty principles, companies should focus on areas such as:
Demonstrating good customer outcomes
Companies must show how they deliver fair value, clear communication, and strong support across all products and services.
Using data effectively
Strong data, including Net Promoter Scores (NPS) and other insights, helps assess customer outcomes and identify areas for improvement.
Robust board reporting
Annual board reports must provide clear evidence of Consumer Duty compliance, using a broad range of data source to assess customer experiences.
Taking proactive action
Companies must identify where customers may not be receiving fair value or support and use insights to drive meaningful improvements.
How can Smart Money People help you meet your FCA Consumer Duty requirements?
As financial services specialists, we help you meet your FCA requirements, guided by the most important voice – the customer’s.
Capture relevant data
Use always-on customer surveys to gather relevant insights on Consumer Duty outcomes whenever customers interact with your business.
Historical data
Our historical dataset helps you to track changes and trends over time, identify risks and evidence customer outcomes to support board reporting.
Capture key moments
Capture data at critical points - whether it’s at purchase, renewal, or first contact - to ensure customers get fair value and strong support.
Compare your data
Benchmarking lets you check your results against your industry peers, showing exactly how your customer outcomes measure up.
Insightful data analysis
Access real-time data and analysis through an always-on dashboard, helping you track progress and provide evidence of compliance.
Consult our expertise
Our team advises on best practices for data capture, ensuring you make the most of your insights for board reports and FCA expectations.
Get in touch
To learn more about how we can support you to evidence Consumer Duty outcomes, or if you’ve any questions, complete the form below. We’ll be in touch within one business day.
Choose the plan for you
Our Professional and Enterprise plans give you the data you need to evidence Consumer Duty outcomes.
Why Smart Money People?
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Evidence Consumer Duty outcomes with impartial review data, backed by a range of key metrics, freeing you to focus on other business goals.
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Get in-depth data – not just a star rating – so you understand your strengths, areas to improve and how customers view your business. Get unlimited users as standard, making it easier to manage and optimise reviews.
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Measure loyalty and predict business growth with your Net Promoter Score (NPS), the internationally recognised metric included as standard.
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Get analytics, benchmarking, insights, and data at a product level designed specifically for the financial services industry.
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Get unlimited review invites at no extra charge, making it easy to grow your review numbers and data.
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Facing a business challenge, issue, or need customer feedback? Create bespoke surveys to get the exact information you need.
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Get unlimited users as standard, making it easier to manage and optimise reviews.
More of what we offer
Survey customers
Need to understand a business challenge, investigate an issue, or simply find out what your customers think about you? Create bespoke surveys to get the exact information you need.
Close your insight gaps
Address insight gaps by capturing valuable data at key touchpoints - tracking the impact of changes on customer and broker satisfaction.