Consumer duty
The FCA requires all regulated financial services companies to adhere to Consumer Duty – meaning companies must be able to demonstrate good outcomes for their customers.
What does Consumer Duty mean for you?
Consumer Duty applies to all companies that sell financial products or services to retail customers, and involves making sure that:
- Customers get clear, easily-understood communications as soon as they need it
- Products and services meet customers' needs
- Products and services offer fair value
- Customers are given the support they need
Companies will be required to make regular reports to their board to ensure these outcomes are being met.
How Smart Money People helps you meet Consumer Duty
As financial services specialists, we help you meet your FCA requirements, guided by the most important voice – the customer’s.
Choose the plan for you
Our Pro and Enterprise plans provide you with the data you need for your Consumer Duty reporting requirements. Choose the plan for you.
Get in touch
Find out how we can help you meet Consumer Duty requirements - book a call or email us and we'll guide you towards the right solution for your business.
Why Smart Money People?
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We're financial experts. We'll help you understand what you need to do, from communicating with customers to reporting to your board.
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Our review data is impartial, independent and extensive, meaning you can rely on accurate and insightful intelligence to inform your customer journey and board reports.
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A range of products to suit your needs, with a range of pricing solutions to make sure you've got the right fit for your business.
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Smart Money People's insight solutions are easy to implement, with a flexible dashboard and customisable surveys.
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Get in-depth customer insights and compare your benchmarking results with industry peers.
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We're a trusted partner to the financial services industry, and we'll support your business over the long term.
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Get enhanced insights with our Pro plan, for tracking realtime NPS, customer satisfaction and value for money.
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Ready to get started?
Find out how we can support you with your Consumer Duty requirements.
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