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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8877 reviews)

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4.90

Based on 8,877 reviews, last reviewed 28th Aug 2026

150% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8789)

In branch service review

Such lovely members of staff to help - great experience. Reviewed on: 29th November 2024

In branch service review

Very useful information provided. Reviewed on: 29th November 2024

In branch service review

Very helpful and efficient members of staff in Abingdon. Reviewed on: 29th November 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th January 2025

In branch service review

Sam explained everything so that we understood our savings. Reviewed on: 29th November 2024

Opening a new account

The branch staff were very helpful on setting up a new account. Unfortunately I needed assistance from the online help team when getting electronic access for the first time Reviewed on: 29th November 2024

Helpful, friendly, knowledgeable staff.

Helpful, friendly, knowledgeable staff. Reviewed on: 29th November 2024

Reply from Newbury Building Society Hi Mark - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th November 2024

I did have trouble transferring money to my newly op...

I did have trouble transferring money to my newly opened account, however when I rang the server was able to advise me what to do. Although initially my transaction wasn’t working properly I was advised to send a secure message which resulted in my transaction being completed Reviewed on: 22nd November 2024

Reply from Newbury Building Society HI Pippa - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 28th November 2024

My contact was Dawn, at the Andover branch.

My contact was Dawn, at the Andover branch. She was really friendly and knowledgeable and went through various options thoroughly and clearly. I was really impressed by the level of service provided. Reviewed on: 22nd November 2024

Reply from Newbury Building Society Hi Robert, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Dawn, who will be so pleased to hear them. Response date: 27th November 2024

Online access isn't good from my experience!

Well after opening an in branch account attempted to get online access. Unfortunately after many attempts with must to-ing and fro-ing with building soc tech support, changes of email address, passwords etc I'm still not connected. Coming from a tech background I can't help thinking that there are issues in your system. As such I've about given up as wasting too much time. Reviewed on: 19th November 2024

Reply from Newbury Building Society We are sorry to hear this - please do email us marketing @newbury.co.uk and we would like to understand what is not working for you, thank you, Emma Response date: 19th November 2024

Rachel explained everything in detail and was easy t...

Rachel explained everything in detail and was easy to understand. Rachel was very patient and appreciated my situation. Rachel has a very friendly and reassuring manner which is a rarity these days! All of this made the appointment comfortable. Reviewed on: 16th November 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it and will share your comments with Rachel, who will be so pleased to read them. Response date: 18th November 2024

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Newbury Building Society: Savings reviews

150% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8789)

In branch service review

In branch service review

In branch service review

In branch service review

Opening a new account

Helpful, friendly, knowledgeable staff.

I did have trouble transferring money to my newly op...

My contact was Dawn, at the Andover branch.

Online access isn't good from my experience!

Rachel explained everything in detail and was easy t...

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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