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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8725 reviews)

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4.88

Based on 8,725 reviews, last reviewed 13th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very good and efficient service, squeaky door in bra... Very good and efficient service, squeaky door in branch must be driving the staff mad! Reviewed on: 13th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8725)

HELPFUL AND PLEASANT AND EXPLAINED EVERYTHING CLEARLY

HELPFUL AND PLEASANT AND EXPLAINED EVERYTHING CLEARLY Reviewed on: 5th April 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 5th April 2024

friendly and knowledgeable solution

Staff are always friendly and knowledgeable and provide the time to deal with queries. Reviewed on: 4th April 2024

Reply from Newbury Building Society Hi Clive, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 5th April 2024

Excellent customer service

Cassie was helpful, professional and discreet. She explained everything clearly and fully. A very good customer experience - well done Cassie. Reviewed on: 3rd April 2024

Reply from Newbury Building Society Hi Patricia, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Cassie, who will be so pleased to hear them. Response date: 4th April 2024

I moved over 60,000 pounds from accounts that I had...

I moved over 60,000 pounds from accounts that I had had for many years because your company (Newbury BS) were to slow in increasing their interest rate as compared to its rivals. I recently open a cash ISA and was told by your sale person that she opened a simular account but with the Halifax BS as they gave better rates. May I suggest you sort yourselves out Reviewed on: 3rd April 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback, we do appreciate it. As a mutual organistation, we have to balance the needs of both our savers and borrowers carefully so we are able to offer sustainable, value for money products to our new and existing members. There will be times, however, when we are not able match our product characteristics with those from another provider. If you wish to discuss this further, we would be happy to contact you directly. Response date: 3rd April 2024

Great Service by all the staff at the Didcot Branch

Great Service by all the staff at the Didcot Branch, especially Cassie, Helen and Vasilka Vess who are extremely helpful and knowledgeable people. On this occasion, Vess was more than helpful in explaining the best account for me and transferring my funds from my previously existing Welcome to Newbury savings account to a new Existing Members savings account and how the new account works, very helpful, thank you all. Reviewed on: 28th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, and for your kind comments Richard, we have shared them with the team, who will be so pleased to read them. Thank you Response date: 2nd April 2024

In branch service review

So much better than Nationwide … clean, polite and respectful. Reviewed on: 28th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 2nd April 2024

In branch service review

Branch manager is amazing (Justine) and all staff are really helpful. Reviewed on: 28th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it, and will share your comments with Justine, who will be so pleased to read them. Response date: 2nd April 2024

In branch service review

Very convenient location, helpful staff, good savings rates. Reviewed on: 28th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 2nd April 2024

In branch service review

Good service with more individual attention. Reviewed on: 28th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 2nd April 2024

In branch service review

Sall your staff have always been friendly and helpful. Reviewed on: 28th March 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 2nd April 2024

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Newbury Building Society: Savings reviews

79% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8725)

HELPFUL AND PLEASANT AND EXPLAINED EVERYTHING CLEARLY

friendly and knowledgeable solution

Excellent customer service

I moved over 60,000 pounds from accounts that I had...

Great Service by all the staff at the Didcot Branch

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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