Write a review

Go to business site

Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8683 reviews)

View other Newbury Building Society products

4.88

Based on 8,683 reviews, last reviewed 24th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent service for a new customer Joined the society. Streamline service easy to open account and staff member very friendly and efficient. Reviewed on: 24th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

Visit provider site Read all reviews Write a review

About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Review Newbury Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Savings reviews (8683)

Excellent personal service.

You really feel you get personal service. So helpful staff and no long waits on the phone or disconnected bots. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for your kind words John, and for taking time to provide feedback - we do appreciate it. Response date: 5th February 2024

Great for savings

Straightforward process to open account, data entry was very easy and approval was also quick and easy. The only downside was that it wasn’t possible to check that deposits had been received the same day as the money was routed through a clearing bank Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Nick, we appreciate it and we will share your comments with our customer service team so they can look at your experience and comments. Response date: 5th February 2024

Rang to check account existed befire oayibg in

Rang to check account existed befire oayibg in Reviewed on: 2nd February 2024

Reply from Newbury Building Society Hi Fiona, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 7th February 2024

COMPLEX TO FILL IN AND IT SEAMED TO FAIL BUT I STILL...

COMPLEX TO FILL IN AND IT SEAMED TO FAIL BUT I STILL DONT KNOW HOW TOCHECK IF I HAVE AN ACCOUNT OR NOT AND HOW DO I USE IT? Reviewed on: 2nd February 2024

Reply from Newbury Building Society Hi Garry, thanks for leaving feedback, if you would like our customer service team to contact you and assist, we would be happy please email us on marketing @newbury.co.uk Response date: 5th February 2024

Our appointment was on time and options available we...

Our appointment was on time and options available were given. We were able to complete our request with full knowledge of the account we opened. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Harry, we appreicate it. Response date: 5th February 2024

Nice building society to be with

It was nice to see a product for those that don't live in the local area. I prefer building societies to banks, so always strive to be a member where I can. Now as a member I will be eligible for some of there high rate products in future. Only down side is they don't have any regular savers currently, which are quite motivating to save for. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Richard, it's really helpful and we will share your comments with our Sales Manager, re products for future consideration. Response date: 5th February 2024

Excellent customer service.

Excellent customer service. Staff are friendly and knowledgeable and helpful. And opening a savings account online couldn’t have been more straightforward. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it. Response date: 5th February 2024

Check everything they tell you - and chase.

At end of November 2023 I asked NBS to do an ISA transfer of £20k to Lloyds bank this was done on-line from Lloyds branch. By mid-DEc nothing had happened so we went to see Lloyds again and this time completed a form, which was emailed to Denise Wright. I asked for a photocopy of the form. On 22/1/24 we visited NBS again as you still claimed to have not received the transfer request and left you a copy of the transfer form. This worked and on 29/1/24 the money was transferred! Time was of the essence because the money was for a very good fixed ISA offer from Lloyds that was later withdrawn. During December and January we contacted Lloyds and yourselves (Zac Baker) several times but, NOBODY WOULD TAKE OWNERSHIP OF THE PROBLEM and I doubt if the transfer would ever have happened if I had not retained a copy of the transfer form and passed to you. Amazingly I received a letter from Alex Henry to confirm the transfer had taken place on the 31/1/24 BUT the letter went onto say that the ISA is now closed. Why? It still has £12k in it! I phoned you immediately and received an apology with a promise of a new letter being sent out. Reviewed on: 1st February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback David, our Customer Service Manager will be in touch to discuss your experience. Response date: 6th February 2024

Newbury Building Society Branch Review

Very friendly advice and help from Sara last week, sorted account and helped with making a transfer. Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 6th February 2024

Newbury Building Society Branch Review

It is the only bank in Wokingham. Reviewed on: 31st January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 6th February 2024

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Bedford Credit Union 4.83 from 15 reviews
Savings
from My Community Bank 4.86 from 1782 reviews
Savings
from Partners Credit Union 4.89 from 415 reviews

Want to see more from Newbury Building Society?

Mortgages
from Newbury Building Society 4.80 from 1368 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8683)

Excellent personal service.

Great for savings

Rang to check account existed befire oayibg in

COMPLEX TO FILL IN AND IT SEAMED TO FAIL BUT I STILL...

Our appointment was on time and options available we...

Nice building society to be with

Excellent customer service.

Check everything they tell you - and chase.

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024