Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8727 reviews)

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4.88

Based on 8,726 reviews, last reviewed 15th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very good and very friendly staff Very good and very friendly staff Reviewed on: 15th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8727)

Excellent customer service.

Excellent customer service. Staff are friendly and knowledgeable and helpful. And opening a savings account online couldn’t have been more straightforward. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it. Response date: 5th February 2024

Check everything they tell you - and chase.

At end of November 2023 I asked NBS to do an ISA transfer of £20k to Lloyds bank this was done on-line from Lloyds branch. By mid-DEc nothing had happened so we went to see Lloyds again and this time completed a form, which was emailed to Denise Wright. I asked for a photocopy of the form. On 22/1/24 we visited NBS again as you still claimed to have not received the transfer request and left you a copy of the transfer form. This worked and on 29/1/24 the money was transferred! Time was of the essence because the money was for a very good fixed ISA offer from Lloyds that was later withdrawn. During December and January we contacted Lloyds and yourselves (Zac Baker) several times but, NOBODY WOULD TAKE OWNERSHIP OF THE PROBLEM and I doubt if the transfer would ever have happened if I had not retained a copy of the transfer form and passed to you. Amazingly I received a letter from Alex Henry to confirm the transfer had taken place on the 31/1/24 BUT the letter went onto say that the ISA is now closed. Why? It still has £12k in it! I phoned you immediately and received an apology with a promise of a new letter being sent out. Reviewed on: 1st February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback David, our Customer Service Manager will be in touch to discuss your experience. Response date: 6th February 2024

Newbury Building Society Branch Review

Very friendly advice and help from Sara last week, sorted account and helped with making a transfer. Reviewed on: 31st January 2024