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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8755 reviews)

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4.89

Based on 8,755 reviews, last reviewed 5th Jul 2026

40% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Always friendly and helpful never disappointed with... Always friendly and helpful never disappointed with the service I have received . I regularly visit my branch as my pension is paid into my account ex... Read more Reviewed on: 5th July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8755)

Outstanding customer support

The process of having to Re - Register was helped by Ryan due to my slow key board skills, lots of time given. It was very useful to be able to speak to him directly later in the day to finish the process. - Outstanding Reviewed on: 27th February 2024

Reply from Newbury Building Society Hi James, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ryan, who will be so pleased to hear them. Thank you again. Response date: 27th February 2024

Horrific customer service alton branch

I went into the alton branch at 3.30 on the 26.2.24 and there were two customer assistants bickering and being extrely un proffessional . The male assistamt kept chipping in while the female tried to at least remain proffessional and at 1 point i said to them this is really unproffessional behavior and the male just shrugged his shoulders at me . With that the female carried on whilst the male sat spinning on his chair and shaking a water bottle. And at one point the male said to the female I got a really funny story to tell you and she said tell me later. At one point the female said to the male your just stupid. I was mortified it has always been professional in there and my family have used the service for many years. I will not be going back in there Reviewed on: 26th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we are sorry to hear that you have had a poor experience, this is not what we expect. Please can you email us at [email protected], so that our area manager can determine what happened so that we can help. Thank you for letting us know and again apologies for this experience with our service. Response date: 27th February 2024

I wanted to open a new savings account with Newbury...

I wanted to open a new savings account with Newbury to deposit an inheritance cheque. I chose the Senior Savers Account as the interest rate is good. Prior to visiting the Branch I had printed off and filled in the application form. In Branch It was a very straightforward and easy process. I just presented the forms and ID and I didn't even have to make an appointment, it was done then and there. My new Pass book arrived by post the following day. I have been a very satisfied customer of Newbury Building Society for a few years now. The customer service has always been good, the interest rates are competitive and we are lucky to have a Branch in Basingstoke. Thank you Newbury. Reviewed on: 24th February 2024

Reply from Newbury Building Society Thank you Rosemary for your kind words and taking the time to leave feedback - we appreciate it and will share your comments with our colleagues in Basingstoke branch, who will be so pleased to read them. Response date: 26th February 2024

Help at a difficult time.

As executor to my wife's estate, I wished to to discuss options with ISA and current accounts. The situation was handled sensitively. I was given sound advice, and help with the necessary transactions. Reviewed on: 23rd February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback David, we do appreicate it. Response date: 26th February 2024

Excellent service

I recently opened a new savings account online. I already have two savings accounts with Newbury Building Society but the new one for existing customers has a higher interest rate which I made maximum use of. All my accounts have good interest rates, but I also like the fact that there is a branch local to me. When first investing I wanted to visit a branch rather than opening an account online due to concerns about internet scams. The staff could not have been more helpful and were happy to run through all options with me. Reviewed on: 23rd February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Meg, we do appreicate it. Response date: 26th February 2024

Very helpful service.

Very helpful service. Probably meeting a bit longer than ideal. Seems a lot of checks needed but I know that is needed these days. Reviewed on: 23rd February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, Keith, we really do appreicate it. Response date: 26th February 2024

Very good in store customer experience

Very good in store customer experience to open two ISA accounts. However, we had to make two round trips ( each 1 hr + 25 niles) to do this as immediate on the spot help was not available. We could not do this on line. Reviewed on: 23rd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 26th February 2024

Very helpful and knowledgeable staff

Very helpful staff who arranged an appointment for us a week later, pre-filled the necessary forms for us, explained all the pros and cons of the account we were opening & answered our questions very clearly. Reviewed on: 22nd February 2024

Reply from Newbury Building Society Hi Jeremy - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd February 2024

Louisa was very helpful.

Louisa was very helpful and good at explaining all the issues with this type of investment. Reviewed on: 20th February 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Louisa, who will be so pleased to hear them. Response date: 20th February 2024

Provided good and friendly service

Provided good and friendly service Reviewed on: 19th February 2024

Reply from Newbury Building Society Hi Mark - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th February 2024

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