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Newbury Building Society: Savings reviews

4.88
Based on 8,728 reviews, last reviewed 16th May 2026
78% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Competent and professional staff We went to Andover Branch to close an account, without a passbook and in my son’s name with me as account holder as he was young at the time by of ope... Read more Reviewed on: 16th May 2026
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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
Jean B's avatar
Jean B

About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8728)

Very poor service.

1
For some reason I have been prevented from on line access to both my accounts and our joint accounts. we went into the branch in Wokingham and was told it is an problem because we share an email address and that it is a data protection problem. They contacted someone in head office who was to conract us the following morning to help us. You will not be suprised that this did not happen. So we are back to the days of the early 1900's where the man can look at our joint account on line but a woman is excluded not only from the joint account but also my own 2 accounts. If it is a data protection problem then it would seem that they have been operating illegally for several years in letting me have access to our accounts. You will not be supprised that we will be moving all 5 of our account somewhere else in the new year. Reviewed on: 31st December 2023

Transfer of funds to new account

5
Account transfer on grant of probate Reviewed on: 29th December 2023
Reply from Newbury Building Society Thank you for your review. Response date: 3rd January 2024
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Newbury Building Society

Newbury Building Society Branch Review

5
Friendly staff and a branch where you rarely have to queue. Reviewed on: 29th December 2023
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 19th January 2024
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Newbury Building Society

Newbury Building Society Branch Review

5
Staff are always so friendly and helpful. Reviewed on: 29th December 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th January 2024
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Newbury Building Society

Newbury Building Society Branch Review

5
The staff have always been brilliant in the Wokingham branch. Reviewed on: 29th December 2023
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. We will be sure to share your comments with the Wokingham branch, who will be so pleased to hear them. Response date: 19th January 2024
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Newbury Building Society

Newbury Building Society Branch Review

5
The ease of explanation was great - friendly and good quality service. Reviewed on: 29th December 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we appreciate it. Response date: 19th January 2024
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Newbury Building Society

Newbury Building Society Branch Review

5
Laura was very helpful and explained everything in a friendly manner. Reviewed on: 29th December 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Laura, who will be so pleased to hear them. Response date: 19th January 2024
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Newbury Building Society

Newbury Building Society Branch Review

5
I was made to feel like a human being in branch, not just a number. Reviewed on: 29th December 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th January 2024
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Newbury Building Society

Newbury Building Society Branch Review

5
On your fixed rate ISA bonds, paying monthly interest would be good. Reviewed on: 29th December 2023
Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 19th January 2024
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Newbury Building Society

Newbury Building Society Branch Review

5
As always, excellent staff who took time to help. Reviewed on: 29th December 2023
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 19th January 2024
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Newbury Building Society

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