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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8755 reviews)

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4.89

Based on 8,755 reviews, last reviewed 5th Jul 2026

40% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Always friendly and helpful never disappointed with... Always friendly and helpful never disappointed with the service I have received . I regularly visit my branch as my pension is paid into my account ex... Read more Reviewed on: 5th July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8755)

Exceptional experience g be well informed

Exceptional experience g be well informed Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 26th January 2024

Advisor was very informative

Advisor was very informative & answers our questions readily. Very friendly & helpful Reviewed on: 26th January 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Romy, we do appreciate it. Response date: 26th January 2024

Request for new savings account actioned well.

Request for new savings account actioned well. Reviewed on: 25th January 2024

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th January 2024

Excellent customer service provided by Nicola when o...

Excellent customer service provided by Nicola when opening my accounts. Reviewed on: 24th January 2024

Reply from Newbury Building Society Hi -thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Nicola, who will be so pleased to hear them. Response date: 25th January 2024

Basingstoke Branch

I visited Basingstoke Branch and was assisted by Ken in opening an account. He gave me outstanding service which is great rarity these days, an excellent experience. Would recommend, 100% satisfaction, Thank you Reviewed on: 23rd January 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken, who will be so pleased to hear them. Response date: 24th January 2024

Just like a local coffee shop

As a rule, going into a High Street Bank can be foreboding and oppressive but going into the Newbury Building Society is like going into the local coffee shop (but without the coffee) for a chat with friends. Reviewed on: 23rd January 2024

Reply from Newbury Building Society Thank you for your kind words Kevin, and for taking the time to leave feedback - we appreciate it! Response date: 23rd January 2024

savings account

I have had an account for 56 years with no problems........ Reviewed on: 21st January 2024

Reply from Newbury Building Society Hi Peter - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 22nd January 2024

Friendly, knowledgeable advice on savings accounts

Ken at the Newbury branch was very helpful when I was looking for alternative savings accounts. Asked questions, showed options and made the process easy. We made an appt for the following week, and after deciding on options, opened 2 accounts. Passbook for one arrived the next day in the post, the ISA transfer will take longer but should be finalised soon. No high pressure sales, just solid advice for our requirements. Reviewed on: 20th January 2024

Reply from Newbury Building Society Hi Shelley, thank you for tkaing the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ken, who will be so pleased to hear them. Response date: 22nd January 2024

It was nice for someone to take the time to explain...

It was nice for someone to take the time to explain about the Newbury and the options that could be available in the future. Reviewed on: 19th January 2024

Reply from Newbury Building Society Hi Terence, thank you for taking the time to leave us your kind feedback, we really do appreciate it. Response date: 19th January 2024

Customer service excellent, Newbury representative v...

Customer service excellent, Newbury representative very polite, informative and a pleasure to deal with. Everything explained in detail and a credit to the company. Reviewed on: 19th January 2024

Reply from Newbury Building Society Hi Trevor, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th January 2024

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