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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8790 reviews)

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4.89

Based on 8,790 reviews, last reviewed 5th Sep 2026

17% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent experience Cassie was excellent, I also have to say the whole experience with Didcot branch was excellent. It has a very welcoming feel with all of the staff, wh... Read more Reviewed on: 5th September 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8790)

Straightforward information

It was easy to select a suitable savings account from the clear information provided on Newbury Building Society's website. Opening it couldn't have been simpler and the process feels very secure. Reviewed on: 24th December 2023

Reply from Newbury Building Society Excellent to hear about your experience with us - thank you for taking the time to leave us a review. Response date: 3rd January 2024

Excellent

Initial contact was with Sarah Thompson, a calm and careful listener. Sarah arranged an appointment for us . Next day we met with manager Justine Ransom who talked us through the small print , after listening to our opening chat. Very clear , concise explanation to all points. A credit to your company. Reviewed on: 23rd December 2023

Reply from Newbury Building Society Thank you for taking the time to provide this excellent feedback - Sarah and Justine will be delighted! Response date: 3rd January 2024

Excellent customer service

As a new customer it seems Newbury really value their members. Reviewed on: 23rd December 2023

Reply from Newbury Building Society Thank you for your review. Response date: 3rd January 2024

Opening Bond account online

I used myaccounts to open a fixed rate bond (29/07/26). When thinking about whether to open a bond, there was inadequate information online about how to fund it. Questions such as how long do I have after opening to fund the bond; can I add funds from more than one source or over more than one day. I was surprised at the requirement to upload identity documents, given that I was an existing member of the society and of the fact that it took over a week after uploading before I could fund the bond. I tried to fund the new bond by transferring money from my Treasure Plus account. This just gave an error response and a phone number to ring. When I rang I was told that I couldn't transfer online, but the staff had to do it. They did the transfer for me efficiently the same day, although I was surprised that no security questions were asked before accepting my request. Reviewed on: 22nd December 2023

Great experience

I applied online, it was a quick and simple process Reviewed on: 22nd December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th December 2023

Good service

Opened an account - friendly informative staff, enjoyed the face to face interaction. Reviewed on: 22nd December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th December 2023

Unlocking Savings Accounts on line

Received excellent assistance in getting my accounts unlocked this morning Reviewed on: 22nd December 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we appreciate it. Response date: 22nd December 2023

All Staff

Everyone I dealt with (over two days) were so helpful. Reviewed on: 21st December 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 22nd December 2023

Alton NBS

Every item was explained in a professional and friendly manner. Very good. Reviewed on: 21st December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback. We do appreciate it. Response date: 22nd December 2023

Newbury Building Society Branch Review

Friendly, knowledgeable, very helpful staff. Reviewed on: 19th December 2023

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