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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8731 reviews)

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4.88

Based on 8,729 reviews, last reviewed 18th May 2026

78% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Setting up a transfer from Lloyds Bank The lady we spoke to was very good. She explained everything and made our transfer very easy. We now have several accounts with Newbury BS. Reviewed on: 18th May 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8731)

First time customer

The Basingstoke branch was very welcoming and the staff were very friendly. No pressure in choosing the account I wanted. Reviewed on: 7th October 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with our colleagues in the Basingstoke branch, who will be so pleased to read them. Response date: 9th October 2023

Very helpful

Am looking to move an account from Santander to Newbury as fed up with half an hour waits on the phone with Santander and want to walk into a local branch. The Newbury were very friendly and helpful in facilitating this, so would certainly recommend Reviewed on: 6th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 6th October 2023

I interest review on accounts we have at banks

Verry satisfied with service Withjulie Reviewed on: 6th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 6th October 2023

A pleasant experience

Friendly, polite and efficient. Overall a good experience that gives confidence. Reviewed on: 6th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 6th October 2023

Impressive help and understanding.

Excellent service, Paula was amazing, helpful and patient. A rare quality these days. Thank you. Reviewed on: 4th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Paula, who will be so pleased to hear them. Response date: 4th October 2023

EXCELLENT CUSTOMER SERVICE

As soon as I arrived at the Abingdon Branch, I knew that I had made the right decision to transfer my savings to the Newbury Building Society as Will (on the desk) and Jessica were so friendly & helpful. I had phoned to book an appointment so Jessica already had some of my details and knew which products I was interested in. She explained the products to me and told me about other accounts that I might be of interest to me in the future, The whole process took about 35 minutes and I left feeling impressed by the level of service. Your approach was far better than that of a bank at which I opened an account earlier this year; during the account-opening procedure, I had to watch 3 short films explaining their accounts and most of the information given was of no interest to me. Reviewed on: 30th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Jessica and Will, who will be so pleased to hear them. Response date: 2nd October 2023

Newbury Building Society Branch Review

Been with the company for many years. Reviewed on: 29th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 13th October 2023

Newbury Building Society Branch Review

Helpful and professionally friendly. Reviewed on: 29th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 13th October 2023

Newbury Building Society Branch Review

Very efficient and pleasant desk service. Reviewed on: 29th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 13th October 2023

Newbury Building Society Branch Review

Great friendly service and very helpful. Reviewed on: 29th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback - thank you. Response date: 13th October 2023

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Newbury Building Society: Savings reviews

78% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8731)

First time customer

Very helpful

I interest review on accounts we have at banks

A pleasant experience

Impressive help and understanding.

EXCELLENT CUSTOMER SERVICE

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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