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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8757 reviews)

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4.89

Based on 8,757 reviews, last reviewed 13th Jul 2026

28% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

The friendly, fair, mutual building society. Branch is open all day Mon-Fri & Sat morn; Staff are friendly and helpful; you get any share of bonuses regardless of which account you have; its easy... Read more Reviewed on: 13th July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8757)

Excellent service. Friendly environment.

The required savings account was quite complicated to set up. The customer service assistant, Rachel, was brilliant throughout. She explained the process, taking time to answer my questions in a friendly manner.. Thank you! Reviewed on: 31st October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rachel, who will be so pleased to hear them. Response date: 31st October 2023

FAB SERVICE FROM ROB

I Opened My Account Last Week And Recieved My Book Very Quickly. Friendly. Fast. Efficient. Informational. Casual. Professionally So. Very Happy. I Have No Complaints. Reviewed on: 30th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rob, who will be so pleased to hear them. Response date: 31st October 2023

great meeting

was very happy with the information i was told. which accounts would suit me. great atmosphere as well. Reviewed on: 27th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 30th October 2023

Setting up new accounts made so easy

Your colleague at your Basingstoke Branch helped my husband and I set up two accounts each. Rob's approach was informative, professional and friendly. Rob explained the terms and conditions for the accounts we were opening the process improved greatly by the very calm atmosphere of your branch. We have already recommended your Building Society and based on this at least one couple we know have contacted your Building Society. Thank you very much Reviewed on: 26th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Rob in our Basingstoke branch, who will be so pleased to hear them. Response date: 27th October 2023

Excellent customer service

Very professional and courteous service received from Meredith in the Newbury branch on a new account opening. A credit to herself and the Society Reviewed on: 23rd October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Meredith, who will be so pleased to hear them. Response date: 23rd October 2023

Friendly efficient and courteous

Opening account took no time at all and account book arrived next day. Great service Reviewed on: 23rd October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback. Response date: 23rd October 2023

Joining Newbury building society

Very efficient service which went seamless, and all relevant information was well explained. Reviewed on: 21st October 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 23rd October 2023

Opening savings account

Went very well after filling out paperwork and submitting at my local branch. Accepted and received savings book after a couple of days. Reviewed on: 20th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th October 2023

Easy and friendly service

Helpful staff and ease of communication Reviewed on: 20th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th October 2023

Finding the best savings account

I went to Thatcham branch NBS to update my savings accounts as I knew there were better options but not sure how they all worked. In my meeting the rep helped me understand all of my option and was able to explain how they worked in lay terms. I was very happy with the end result. Reviewed on: 20th October 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our Thatcham branch, who will be so pleased to hear them. Response date: 20th October 2023

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