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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8684 reviews)

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4.88

Based on 8,684 reviews, last reviewed 26th Mar 2026

86% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The staff member was well informed and listened care... The staff member was well informed and listened carefully to our requirements. Reviewed on: 26th March 2026

Latest lowest rating:

2

Confusing and awkward online service I expected a fairly low-tech experience, and I thought I would be comfortable with that. However, the reality of applying for a savings account online... Read more Reviewed on: 17th March 2026

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8684)

Very friendly

Met to open a savings account . I was told of all the options and advised as the best one to suit me Reviewed on: 25th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 29th August 2023

Excellent, friendly service

I received very careful advice before the interview and friendly and efficient service during it. Thank you very much for making this transaction easy and hassle-free. Reviewed on: 25th August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, and kind words. We do appreciate it. Response date: 25th August 2023

Confusing accounts data

Tried to transfer 400 k from another account only to be told by the bank that details seem incorrect so will visit basingstoke branch this morning to find out issues ! Reviewed on: 25th August 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback, bank details are provided on our website, we will review if they need further details with them as they are correct on our site and on myaccounts. Please do let us know if there are any issues after you visit the Basingstoke branch - or call us on 01635 555700 and our customer service team will be happy to assist. Response date: 25th August 2023

Transaction 24 Aug pm

It seemed to take a very long time for the cashier to put a cheque into my account. I was surprised to be asked a number of questions about the origin of the money e.g. whether it was 'savings', 'income not immediately required' etc. It was disappointing after the very efficient opening of my account in the same branch at 1000 hours on 21 August. No similar questions were asked then. Reviewed on: 25th August 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback. We do have requirements that our colleagues are required to follow for deposits, there are different requirements with account opening, however we would be happy to advise on this if you would like us to contact you. Response date: 25th August 2023

Excellent customer service. Relaxing atmosphere and good knowledge of products

Adam was very good. Excellent all round. Gave good advice. Reviewed on: 22nd August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. We will share your feedback with Adam, who will be pleased to read it. Response date: 22nd August 2023

Meeting Experience

We call in on the chance of a meeting to open up a new ISA. We were fitted in within 30 minutes, it's nice to see someone in person, when duscussing financial affairs. Very pleased with our service. Reviewed on: 21st August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 22nd August 2023

Fantastic thoughtful customer service

Excellent advice and clever explanations of the products I was interested in. Time was taken to ensure that I understood the features, benefits and conditions that came with the account Reviewed on: 21st August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 22nd August 2023

Opening a savings account

Saw straight away, very friendly and helpful, direct access to local branch via phone. In branch staff availability. Perfect! Reviewed on: 18th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we do appreciate it. Response date: 21st August 2023

Review

Efficient. Reviewed on: 18th August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 18th August 2023

Savings account

Very clear explanation good rates best products for me where highlighted. Great customer service Reviewed on: 18th August 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 18th August 2023

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