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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8794 reviews)

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4.89

Based on 8,794 reviews, last reviewed 12th Sep 2026

19% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

First Rate Customer Experience Telephone support (for recovering my profile), was quickly and efficiently completed. Using Secure Messages (when I had a few questions), was a simila... Read more Reviewed on: 12th September 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8794)

Easy, friendly and effective!

Opened a new ISA in branch and the lady serving me was very efficient and all was explained and done easily. With a good interest rate too why would i go anywhere else? Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023

Super pleased and uplifted by the service I received!

If it is possible to enjoy an appointment to open a savings account, I definitely did. Sarah Jones who I spoke to was so friendly, engaging and really helpful. I came out feeling like I had made absolutely the right choice and that I understood how my savings were going to work. All information was clear and well-advised. Though I knew little about the building society before, I feel much better acquainted with it now and hold it in high regard already. Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Sarah, who will be so pleased to hear them. Response date: 24th April 2023

Service

Very helpful on the phone. Opening the additional account by post was straightforward. Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 24th April 2023

Appointment

From initial telephone call to follow up appointments ,dealt with by courteous , efficient and knowledgeable staff members Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 24th April 2023

Very helpful

Thank goodness there are caring people here who give clear explanations of complex things. I was able to rearrange my saving with confidence. Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th April 2023

Cheerful, polite, responsive, listening.

Very impressed with cheerful response in both Newbury and Didcot branches. We have joined NBS because of your interest rates and poor or no customer service elsewhere. It is wonderful to do business over the counter with well informed staff. VGrateful that you are a proper BS. Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with our colleagues in both our Newbury and Didcot branches, who will all be so pleased to hear them. Response date: 21st April 2023

Easy experience of opening an account

All documentation we had to supply was given in advance on the welcome to Newbury fact sheet.This was processed very quickly and enabled us to consider which accounts were the best for our circumstances.The staff were very helpful and accommodating and I came out of the branch thinking what amazing customer service was provided.Certainly face to face dealing is far more fulfilling than online or telephone experiences Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 21st April 2023

Top-quality service for customers !

My questions through secure messaging were answered promptly - and clearly Reviewed on: 21st April 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 21st April 2023

New acount

Opened a new savings account by post and all went well. Reviewed on: 19th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th April 2023

Changing accounts

Friendly and knowledgeable Laura was also efficient. Many Thanks. Reviewed on: 16th April 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Laura, who will be so pleased to hear them. Response date: 17th April 2023

Review Newbury Building Society: Savings now

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Newbury Building Society: Savings reviews

19% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8794)

Easy, friendly and effective!

Super pleased and uplifted by the service I received!

Service

Appointment

Very helpful

Cheerful, polite, responsive, listening.

Easy experience of opening an account

Top-quality service for customers !

New acount

Changing accounts

Review Newbury Building Society: Savings now

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