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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8752 reviews)

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4.90

Based on 8,752 reviews, last reviewed 26th Jun 2026

54% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Savings Account I met Paula Jones yesterday and she was very informative, helpful and friendly Reviewed on: 26th June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8752)

Newbury Building Society Branch Review

A simple experience and explained wll, thank you. Reviewed on: 31st March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 13th April 2023

Unwelcomed

I felt like I was 'an inconvenience' when asked about investing £35k with you as your interest rates looked inviting. I look forward to hearing your comments. Reviewed on: 31st March 2023

Reply from Newbury Building Society Thank you for leaving feedback on your experience, and we are sorry to hear your experience was not positive - we would like to contact you to understand what happened in more detail, please contact us marketing @newbury.co.uk so that we can make contact. Response date: 3rd April 2023

Found all of the staff very helpful

Managed to fit me in appointment when i explained i couldn't get into Newbury very often & Stacey was very professional & explained the best account for me., which i have opened. Reviewed on: 31st March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Stacey, who will be so pleased to hear them. Response date: 31st March 2023

Everthing you want in a Building Society

The accounts are ready to manage at home and the staff are always friendly and understanding if you need help. Reviewed on: 31st March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st March 2023

Pleasant and efficient

On both occasions my husband and myself have had pleasant and efficient service from the two young ladies that dealt with our account openings, and would without question recommend the society Reviewed on: 31st March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 31st March 2023

Savings Appointment

I had a savings appointment with my wife in the Hungerford branch and was seen by savings adviser Daisy. The appointment was so thorough and efficient, Daisy made us feel very comfortable and made sure we understood all the information she was explaining. Reviewed on: 29th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Daisy, who will be so pleased to hear them. Response date: 29th March 2023

With a speed not usually seen nowadays makes the customer feel valued.

As a new customer after applying for a 'Welcome To Newbury ' Account by post which was speedily opened and passbook dispatched I registered for online access. Verification code was swiftly sent and received. From initial account application sending to verification code being received by post it took just 1 week 1 day!!!!! All done by post. Well done Newbury!! Also Royal Mail!! Reviewed on: 29th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th March 2023

Excellent service

Excellent service very informative and a pleasure to talk to. Reviewed on: 28th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 29th March 2023

Friendly and professional

Jane was brilliant setting up a new savings account, hassle free and quickly done. Reviewed on: 28th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Jane, who will be so pleased to hear them. Response date: 29th March 2023

Good friendly service as usual

Dropped into branch to open another account. At first I was told to make an appointment which seems daft as there were three staff and no other customers there. As an existing member of Newbury and with photo ID, I explained that I have other calls on my time and that really we should be able to conduct the business immediately. Then suddenly we could, very easily so I left happy and with my new account open. Still don’t get why making an appointment for a future date was initially suggested, please remember that your customers may age better things to do with their time. Reviewed on: 27th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with the relevant teams to see how we can improve on this, thank you. Response date: 29th March 2023

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