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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8794 reviews)

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4.89

Based on 8,794 reviews, last reviewed 12th Sep 2026

19% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

First Rate Customer Experience Telephone support (for recovering my profile), was quickly and efficiently completed. Using Secure Messages (when I had a few questions), was a simila... Read more Reviewed on: 12th September 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8794)

Easy Savings Set-up

Set up a few new savings accounts. Started on line, then spoke by phone to my local branch, and finally visited the branch to complete the process. Excellent service backed by thorough knowledge of Newbury products, from start to finish Reviewed on: 17th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Response date: 20th March 2023

Friendly and welcoming service from staff with a good knowledge of their products.

I first opened an account with NBS when I was having to deal with the affairs of s deceased relative. The staff were so helpful and obliging, particularly in comparison to other financial institutions that I had to deal with, that once these matters were concluded I decide to remain a member and keep using their savings products. Reviewed on: 17th March 2023

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th March 2023

Local Branch Serves Me Well

Opening a savings account in my local High St branch was simple, quick and gave me confidence. Reviewed on: 17th March 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it. Response date: 17th March 2023

New Savings Account

Friendly,Obliging, Informative, In a nutshell first class service. Reviewed on: 17th March 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, and your kind words, we appreicate it. Response date: 17th March 2023

Joining NBS with new dab a/c

Wasn’t as straight forward as I imagined due to tech facilities but customer service was really good. Initial joining process was outdated. Was expecting a text with verification code rather than letter within 5 days. Text reply would have verified account instantly and saved time. Website isn’t set out to be user friendly. As a new user, it took me a while to find the login icon. Would be better standing alone in top right rather than being in middle of a menu. Joking process could have been explained simpler and was left a tad confused by instructions. Managed to speak to customer services and had a nice customer experience. They were friendly and helpful and above all, patient. Reviewed on: 17th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it and will look into your comments to review how we can improve this. We do appreciate your time. Response date: 17th March 2023

Decent savings rate

A great introductory rate and good to see that Loyalty can be rewarded if an account is held open for a year with other Newbury savings accounts. So far so good, providing the rates keep increasing with any future BoE base rate rises. Reviewed on: 17th March 2023

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th March 2023

Opening a Senior Saver account

I was welcomed by Cassie and my options were explained to me in plain, simple terms. I already have a joint SS account but wanted a personal one, so I was familiar with the terms and conditions. Cassie was professional, friendly and helpful. Reviewed on: 14th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it and will be sure to share your comments with Cassie, who will be so pleased to hear them. Response date: 15th March 2023

useful and informative

nothing to add, shall I repeat myself until you are happy. It WAS a first rate experience, this review is fast changing that Reviewed on: 14th March 2023

Reply from Newbury Building Society Thank you for taking the time to give a review - we do appreicate it. Response date: 15th March 2023

Friedly staff

Good experience and questions answered. Computer a little slow and figures not lined up in pass book! Reviewed on: 14th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. Response date: 15th March 2023

Refreshing - Good Customer Service

Great to get such good customer service. Reviewed on: 14th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - and your kind words, we appreicate it . Response date: 15th March 2023

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