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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8692 reviews)

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4.88

Based on 8,692 reviews, last reviewed 20th Apr 2026

90% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Great service in Wokingham. Great service in Wokingham. All staff are fab Reviewed on: 20th April 2026

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Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8692)

Excellent customer service

I visited your Abingdon branch to open a savings account. I was able to get an appointment without any delay, whereas other banks/ building societies I have contacted have been unable to offer me an appointment for months in some cases. At the appointment I was talked through all the accounts relevant to me so that I could compare them and make the right choice. The whole process was very easy and efficient and there are some great interest rates on offer. I have already recommended Newbury Building Society to friends and family. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, your kind words, and recommendations, we do appreciate it. We will be sure to share your comments with our colleagues in the Abingdon branch, who will be so pleased to hear them. Response date: 27th February 2023

Opening new savings acct

Very poor! Took 2 weeks to advise on how to make initial funding. Savings online log in erratic in allowing access. Needed to change memorable data twice. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we are sorry that the advice was delayed and we are looking into making this clearer to improve this. Response date: 27th February 2023

Very professional with a vrry hrlpful personal touch.

Cannot remember getting so relaxed and much at ease while business transaction was conducted. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 24th February 2023

Rate Changes following BofE decisions

Generally good customer service but revisions to interest rates following base rate changes have been frustratingly slow compared to bigger competitors. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 24th February 2023

Easy

A well-informed customer services advisor made the process quick and easy. I set up 2 accounts which meet my needs. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 24th February 2023

Total Satisfaction

I was attended by Samantha James at the Abingdon branch. She was friendly, efficient, helpful and communicative. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Samantha, who will be so pleased to hear them. Response date: 24th February 2023

Senior saver opened

I recently opened a senior saver account online and transferred money from another account (non-Newbury) to it. The setting up process was quick, efficient and easy to follow. As was the setting up and transferring of funds into the account. I would highly recommend. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreciate it. Response date: 24th February 2023

Mortgage redemption and closure

I held a mortgage with the Newbury for over 20 years and have always found the staff to be helpful and responsive to anything I have needed to ask or deal with in relation to my mortgage account. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreciate it. Response date: 24th February 2023

Quick and easy

Rob was very good and explained things in detail….very impressed Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreciate it. We will be sure to share your comments with Rob, who will be so pleased to hear them. Response date: 24th February 2023

Open 4 new savings accounts and clarify the operation of one opened online

Outstanding. It was refreshing to find a good 'old-fashioned' face to face personal service which was delivered superbly. Online facilities are available but there is a distinct line between these and the branch. This is laudable (unlike banks who try to push you into online services whether you want them or not) and what is more, the branch staff are willing to email/contact their counterparts online to answer queries when needed. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words. We do appreciate it. Response date: 24th February 2023

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