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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8705 reviews)

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4.88

Based on 8,705 reviews, last reviewed 25th Apr 2026

87% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

John was really helpful in Thatcham branch. John was really helpful in Thatcham branch. All staff very friendly and helpful Reviewed on: 25th April 2026

Verified source

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8705)

Our first meeting with Newbury Building Society.

Our first meeting showed us that they were friendly, efficient and easy to understand. They kept to their promises and provide us with the information we were seeking. In our view you cannot do more that that. Reviewed on: 16th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 16th January 2023

Efficient service

Very good service. It was a straightforward procedure carried out efficiently. Reviewed on: 15th January 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we appreciate it. Response date: 16th January 2023

So knowledgable about products

I opened a senior saver account on advice from staff. The process was easy and quick. The product was explained thoroughly to me Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback and your kind words - we appreciate it. Response date: 16th January 2023

My Senior saver accounts setup worked fine with little effort

Everything seems fine but is still being added Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we appreciate it. Response date: 16th January 2023

New Account

Easy to open verification code being sent by post is a bit outdated Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we will look we appreciate it. Response date: 16th January 2023

Opening New Account

It was easy to open account what let it down was the verification code that was not received and I had to request another. The Society needs to find another method which is not reliant on the posts. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we will look into verification code supplying - thank you again - your feedback is valued. Response date: 16th January 2023

No reply to my email

I’m very annoyed that although you’ve done electronic ID verification on my account you have stated that ‘on this occasion you require sight of a bank statement’. Why was I not notified of this when I opened the account as I’m not happy sending you a bank statement where you can see my transactions. I have been personally regulated by the FCA since 1987 and I take your request as an insult. Furthermore, you have failed to reply to my secure email sent via my account. I will be moving my money away from you very soon and will be advising my clients not to invest with you. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for for your feedback - we are sorry to hear that you have not had a response, we would like to contact you about this as soon as possible, please can you email us at marketing @newbury.co.uk so that we can investigate what has happened? Response date: 13th January 2023

New savings account-easy job

With interest rates low at the moment we were looking for an easy access account that paid higher than the banks. Also liked the idea that there are branches you can visit plus a long established society. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 13th January 2023

Great support from office staff

I opened my online account over the Christmas period which caused a few delays due to staff being on leave. But when I phoned the Newbury Office to progress matters I was very impressed by the extremely helpful and friendly staff who handled my queries Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 13th January 2023

A very friendly and easy experience.

Opening a new account as an existing member, it was conducted professionally and with no fuss or bother. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 13th January 2023

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Newbury Building Society: Savings reviews

87% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8705)

Our first meeting with Newbury Building Society.

Efficient service

So knowledgable about products

My Senior saver accounts setup worked fine with little effort

New Account

Opening New Account

No reply to my email

New savings account-easy job

Great support from office staff

A very friendly and easy experience.

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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