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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8749 reviews)

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4.90

Based on 8,749 reviews, last reviewed 23rd Jun 2026

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Changing accounts. I asked about account with higher interest and was immediately helped - all very quick and efficient Reviewed on: 23rd June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8749)

helpful and polite service

Efficient and helpful thank you Reviewed on: 27th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th January 2023

A good experience

A good introduction to the society Reviewed on: 27th January 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 27th January 2023

Helpful, friendly and efficient

I found the staff member helpful and friendly and was able to quickly achieve my aim of opening a savings account with a competitive rate of interest Reviewed on: 27th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th January 2023

Spot On

Paula provided a relaxed friendly and informed setting for our appointment. Reviewed on: 27th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Paula, who will be so pleased to hear them. Response date: 27th January 2023

Friendly and efficient service

Opened two children’s ISAs in the Winchester branch. Very friendly and professional personal service. Much easier than dealing with the bigger high street banks. Reviewed on: 26th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback -we appreciate it and will be sure to share your comments with our colleagues in Winchester, who will be so pleased to hear them. Response date: 27th January 2023

EXCELLENT CUSTOMER SERVICE

Leanne was great, she was very patient with me especially with my newborn baby, explained everything clearly. Reviewed on: 26th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback -we appreciate it and will be sure to share your comments with Leanne, who will be so pleased to hear them. Response date: 27th January 2023

Excellent service

Very helpful and knowledgeable staff. Excellent service from start to finish. Reviewed on: 25th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th January 2023

Very straightforward to open an account on-line

I wanted to open a joint savings account on-line which I managed without any difficulty. Reviewed on: 24th January 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 25th January 2023

Takes 2 weeks to open an account

Tried to open an account online. Seemed to go all right but after a few days I needed to provide extra ID. After this I had to wait over a week to get a verification code. Although I wanted to be able to manage the account on-line I now find if I want to use the local branch I need to ask for a passbook - more delays. I do wonder if it was worth it. Reviewed on: 24th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry that your opening account was longer - we will look into what happened as this is normally a much quicker process. Thank you for flagging this with us and we will be sure to review this. Response date: 25th January 2023

New Savings Account assessment

Although we have 2 existing savings accounts with the Branch we were told we had to have an appointment to open a 3rd. The financial advisor (Laura) went through all our basic information even though you already had it obviously. We proceeded to open the new account with a cheque for £8000. The process seemed laborious for just opening a new account. There is no criticism of Laura who acted professionally at all times. Reviewed on: 23rd January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - which we take seriously, there are regulatory requirements from time to time that can seem repetitive - we will review this to see if there is something we can improve upon. Thank you Response date: 24th January 2023

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