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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8705 reviews)

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4.88

Based on 8,705 reviews, last reviewed 25th Apr 2026

87% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

John was really helpful in Thatcham branch. John was really helpful in Thatcham branch. All staff very friendly and helpful Reviewed on: 25th April 2026

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Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8705)

First contact with Newbury Building Society

I had a need for a savings account and had heard good things about the Newbury. I had done some research by checking out the Society’s website, and as the local branch is within walking distance for me, it was an easy decision to follow up my research with a personal visit. Isabel in the branch made me very welcome and explained an excellent option for a savings account. Opening the account was straighforward and simple. A few signatures and a simple ID check. I look forward to my future relationship with The Newbuty. Reviewed on: 16th December 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words, we appreciate it. Response date: 16th February 2023

New Account

Easy and efficient process, helpful staff Reviewed on: 16th December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 16th December 2022

Already reviewed yesterday at Wokingham branch

Excellent professional and friendly service Reviewed on: 16th December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 16th December 2022

PROBLEM IN RECEIVING VALIDATION CODE BY POST

Excellent facility online to open an savings account. Then you have to wait for a validation code by post. THERE IS A POST STRIKE. WE HAVE HAD ONE POSTAL DELIVERY IN THE LAST THREE WEEKS. I WANT to deposit a five figure sum in this account from the sale of a flat. I want interest on my money and you want my investment. I suggest that during the postal strike you send out the validation codes by courier. If you want your customer to pay take it from the initial deposit if required. Remember you are an organisation trying to business and I am a customer wanting to do business with you. You need to sort this out. Reviewed on: 16th December 2022

Reply from Newbury Building Society Thank you for taking time to provide this feedback - we will definitely share your comments the with Customer Service team today and look into this issue. Thank you for raising this and we will be happy to update you if you would like to email us at marketing at newbury.co.uk. Response date: 16th December 2022

Excellent service

Your staff are always helpful and informative. Reviewed on: 16th December 2022

Reply from Newbury Building Society Hi - we really do appreciate the time take to leave us a review, thank you. Response date: 16th December 2022

Excellent customer service via email

GEMMA WAS A GREAT HEPL TELLING ME HOW TO TRANSFER MONEY FROM MY ACOUNT TO NEWBURY ACCOUT Reviewed on: 14th December 2022

Reply from Newbury Building Society Thank you very much for taking time to leave feedback we appreciate it. We will be sure to share your comments with Gemma, who will be pleased to hear them. Response date: 15th December 2022

Hungerford Appointment

My Wife and I had an appointment to open an ISA with Daisy in the Hungerford Branch. One of the best appointments I've had in regards to finance, so welcoming and knowledgeable, explained the accounts in thorough detail. Daisy made us feel very reassured to deposit our funds in the Newbury Society and we look forward to doing more business with them. Reviewed on: 13th December 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a kind review, we really do appreciate it. We will be sure to share your comments with Daisy, who will be so pleased to hear them. Response date: 14th December 2022

Thoughts of a new member

Appointment on time. Helpful people. Loved having a face to face consultation. So useful to be able to drop into the building society Reviewed on: 11th December 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 12th December 2022

Very relaxed, friendly but thorough

Ana was very welcoming from the moment we walked through the door. She made me feel confident in the choice of account I have chosen with an understanding of future options Reviewed on: 10th December 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. We will be sure to share your comments with Ana, who will be so pleased to hear them. Response date: 12th December 2022

Great

All staff very friendly. Had great service opening a new account. Reviewed on: 9th December 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it! Response date: 12th December 2022

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