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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8134 reviews)

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4.88

Based on 8,134 reviews, last reviewed 5th Sep 2025

19% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Easy and Quick Really easy conversation, understood my options clearly, quick servive Reviewed on: 5th September 2025

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8134)

Friendly and efficient staff

Recently opened savings accounts for myself and my daughter. Staff were welcoming, friendly and efficient from first opening the accounts to then going in subsequently to pay in some more money. Would definitely recommend this building society. Reviewed on: 6th June 2021

Reply from Newbury Building Society Hi Maria - thank you for taking the time to provide feedback - we appreciate it. Welcome to the Newbury! Response date: 7th June 2021

Nice and easy

I am an existing member and recently open an online account with NBS and it was much smoother than I was expected and in a few days my account is linked to the online and able to see the details. Much better experience than I have had with other provider. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Shan - thank you for taking the time to leave feedback, we appreciate it. Response date: 7th June 2021

Excellent service

Will was friendly,knowledgeable,good presentation, honest,and certainly best advice. Thank You Will. Reviewed on: 4th June 2021

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we will be sure to share your comments with Will, who will be so pleased to hear this. Many thanks Response date: 7th June 2021

Great products

All the staff are first class Wonderful to deal with Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Mike - thank you for taking the time to leave feedback for us - we appreciate it. Response date: 7th June 2021

Registering my account

Instructions were very clear, but it would be helpful if the activation code could be sent via email rather than post to speed up the process. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback - we appreciate it. We will share your suggestion with our customer service team who will be looking into making the process as simple as we can. Many thanks again. Response date: 7th June 2021

Opening new savings account

Excellent service. Very efficient and all details were simply and very well explained. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi - Thank you for taking the time to leave feedback - we appreciate it. Response date: 7th June 2021

Very Helpful

We had been with a previous Building Society for 30+ years, but they would not help us with changing to another account with them in Branch, so we withdrew our savings and popped in the our local Branch of Newbury Building Society (without an appointment) and we were able to open the account we wanted, straight away. Not everyone wants to use the internet. Reviewed on: 29th May 2021

Reply from Newbury Building Society Hi Sara, thank you for taking the time to provide feedback - we appreciate it. Welcome to the Newbuty! Response date: 1st June 2021

Excellent help from very knowledgeable staff.

I am disabled and arrived at the Didcot branch on my mobility scooter. The NBS representative was extremely helpful in assisting my entry into the branch and then dealing with my change in address and telephone details. After a discussion regarding an amount of money I had to invest. the representative showed me the alternative investments i could make with NBS, and I chose a suitable product for my needs, which from my own personal previous research, I would find hard to beat. The process in setting this up was very quick and confirming details arrived in the post the next day. I cannot thank the NBS representative enough and would recommend NBS to anyone in the local Newbury area as being better than any of any of the alternative national financial institutions. Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi Peter, thank you for taking the time to provide feedback - we really appreciate it. We will be sure to share your comments with our colleagues in our Didcot branch who will be pleased to hear this. Thanks again. Response date: 1st June 2021

Made to feel like a valued customer

Opened a new account. The opening process was a little old-fashioned (paper form and post) but the communications and speed of transaction were stunning. Even had a follow up call to check all was okay. Hats off to the Alton branch. Reviewed on: 28th May 2021

Reply from Newbury Building Society HI Anthony, thank you for taking the time to leave feedback for us - we appreciate it. We will be sure to share your comments with our colleagues in the Alton branch who will be so pleased to hear this. Response date: 1st June 2021

Good rate, slow set up

The Welcome to Newbury savings account gives a market leading rate but opening the account as a new customer is long winded and slow. The online application form has to be downloaded, printed out, completed and posted to the Society. Also, the form is for different types of account, which is not entirely obvious when completing for the first time. I did not complete a section asking what type of account was to be opened so this caused a further delay. If the form could be completed online, such omissions could easily be highlighted when completing the form and this type of issue avoided. Additionally, there is no option to make an initial deposit electronically at the outset. I had to wait for my account details to be posted to me before I could do this as opposed to sending a cheque with my posted application. This caused a further delay of just over two weeks as the initial letter from the Society failed to arrive. Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi Jon, thank you for taking the time to provide feedback - we appreciate it and will be using it to improve the experience of account opening. We are constantly looking at how we can improve procedures, especially online and your feedback will help us. Apologies for the delays you experienced, we will share your comments with the customer service team. Response date: 28th May 2021

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