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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (7650 reviews)

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4.86

Based on 7,650 reviews, last reviewed 10th May 2025

10% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Abingdon branch always great. Wanted to open a 60 day notice ISA. I’m an existing customer so thought I’d still have to book an appointment but they kindly fitted me in with thei... Read more Reviewed on: 10th May 2025

Latest lowest rating:

1

NatWest app won't pay in Can't access online to put money into my new accounts Reviewed on: 1st May 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (7650)

excellent customer service from Andover branch

Excellent customer service from the team at Andover branch, in particular the manager. He has helped me with a variety of transactions and changes to accounts over the last couple of months and has been very helpful indeed. Reviewed on: 4th October 2019

Reply from Newbury Building Society Hi Sam, thanks for taking the time to leave us feedback, it's much appreciated. We will be sure to share your comments with our colleagues at the Andover branch. Response date: 4th October 2019

Fantastic service

Gemma explained everything and was very helpful and efficient. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Madeleine, thank you for taking the time to leave feedback, great to hear your experience was positive! Response date: 1st October 2019

Fair

Clunky website which looks outdated, and had to go into a branch because my address could not be verified online. Staff all helpful and account now set up. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Tom, thank you for taking the time to leave feedback, we will share your thoughts with the team who deal with the online savings site. Many thanks Response date: 1st October 2019

Great personal service

Newbury staff very friendly and helpful - even pointed out a better savings vehicle than the one I had planned to use. Top marks for the best of Mutuals. Reviewed on: 27th September 2019

Reply from Newbury Building Society Hi Lordrogg, thank you for taking the time to leave feedback, it's great to hear you had a positive experience! Response date: 1st October 2019

Friendly and helpful staff

Really lovely member of staff helped me choose the best account for me. Listened to my needs and suggested best account. Little wait to be seen, which meant we sat down after appointment time. However staff member I saw did apologise for this and explained they were a little short staffed due illness. Reviewed on: 20th September 2019

Reply from Newbury Building Society Hi Annie, thank you for taking the time to leave feedback, apologies for the wait, glad that your appointment was positive. Response date: 1st October 2019

Excellent Service

A good traditional Building Society, no holding on telephones listening to music, straight on with the job in hand, best Building Society by far Reviewed on: 20th September 2019

Reply from Newbury Building Society Hi Trevor, thank you for taking the time to leave us feedback, it's much appreciated! Response date: 20th September 2019

Quick and easy, I have other accounts so all my details were on record. Friendly

Did not have to wait long to see someone, friendly and efficient interaction. Questions easily answered. Reviewed on: 16th September 2019

Reply from Newbury Building Society Hi Edward, thank you for taking the time to leave feedback for us. Response date: 17th September 2019

Very helpfull

As a new customer he knew what I was looking for. Reviewed on: 13th September 2019

Excellent customer service from the Winchester Branch

It is great to receive a personal customer service from a smaller building society on opening a new savings account. Reviewed on: 10th September 2019

Reply from Newbury Building Society Hi Paul, thanks for taking the time to leave us feedback. It's lovely to hear the service you received was good and we will be sure to share your comments with the Winchester team. Response date: 10th September 2019

Good service in the end

Went in to open two ISAs, but were originally told we would have to make an appointment another day due to staff shortage. We had already completed the forms which we got online,and after muttering our disappointment were dealt with by the cashier. We had to leave the paperwork and our cheques, but after a couple of days our accounts were opened and our passbooks were posted to us, so all was well in the end. Reviewed on: 7th September 2019

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave feedback, apologies for the initial problems, we are glad to hear accounts were provided promptly after your visit. Response date: 9th September 2019

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