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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8635 reviews)

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4.89

Based on 8,635 reviews, last reviewed 6th Jan 2026

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Newbury - a real mutual Building Society for savers. The customer assistants are helpful, friendly, knowledgeable and polite. The whole process of setting up a savings account was easy and reassuring. It... Read more Reviewed on: 6th January 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8635)

As it should be.

It worked a treat using the Internet. It was easy to find what I wanted, to open the account and to add it or. Reviewed on: 25th March 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 28th March 2022

Really helpful staff. If only interest rates were competitive.

NBS always a pleasure to deal with. Helpful staff and easy to operate online. Interest rates are neither competitive or keep pace with base rates so questionable if we keep our investments here or not. Happy to put in max FSCS amounts. Reviewed on: 25th March 2022

Reply from Newbury Building Society Thank you for taking time to leave comments, we appreciate and do review them all. We will share your comments with the relevant teams and share any updates on rates on our website. Response date: 25th March 2022

Too many questions

I had completed an application form for a new account and I was still asked all of the questions on it. I took the trouble to read the full details on the account that were sent to me by email and yet these were told to me again. I was also asked lots of marketing questions not related to the account which added significantly to the duration. Reviewed on: 25th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback. Our qualified savings advisers are required to ensure members understand the terms and conditions of all financial products to comply with financial services regulation. However, we will ensure your comments are shared with the direct sales manager to ensure the processes are as efficient as they can be. Response date: 28th March 2022

New existing member account

The Newbury BS teller was polite, efficient and knowledgeable. She carried out my request to open an additional account with charm and a smile. What more can you ask for. Reviewed on: 23rd March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 25th March 2022

Newbury Building Society is extremely helpful.

I had used this company many years ago and was pleased that there is a branch in Andover. Reviewed on: 18th March 2022

Very helpful interviews.

Since I lost my husband last August, my son has been helping me with all the forms which are necessary. He suggested that some of my savings should be with the Newbury Building Society and I was very impressed with all the help, information and kindness shown by the staff at the Andover branch. Reviewed on: 18th March 2022

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we will share your comments with our colleagues in Andover who will be so pleased to hear them. Welcome to the Newbury. Response date: 18th March 2022

Appointment

I had an appointment with a lovely lady called Daisy, she made my experience very comfortable, explained everything and made me feel very at ease Reviewed on: 16th March 2022

Reply from Newbury Building Society Hi - thank you for leaving us a kind review, we appreciate it. We will be sure to share your comments with Daisy who will be so pleased to hear them. Response date: 17th March 2022

Easy and Efficient

Easy and Efficient Society, Very friendly Staff. Reviewed on: 16th March 2022

Simple savings with first class service

I have saved with them for many years. They know me by name and have always given me the best service and good interest rates. It's always a pleasure to visit, they take the time to help and explain things and genuinely care about the society and it's customers. Reviewed on: 16th March 2022

Fantastic, personalised customer service

The branch are always happy to see their customers and are always looking to maximise a customer's returns on their savings. Reviewed on: 15th March 2022

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