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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Excellent customer service

Gentlemen was very professional. Had prepared before meeting, knowledgeable and provided good customer service Reviewed on: 14th January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 14th January 2022

Comprehensive and safe

Thank you Catherine for taking us through the procedure to open two EMAs and transfer some funds to them from our Welcome accounts. The explanation was comprehensive, anticipating most of my questions. The one you couldn't answer (relating to prevention of carpetbagging, prevalent in the 1990s) you sought confirmation rather than guess. That in itself inspires confidence. We now know this is covered in your windfall policy. Despite there still being 150,000 new covid cases a day in England, the set up in the shiny new branch was all we could ask for and we felt safe during our meeting. I came away with more extra info than I really needed but am now well-prepared to consider NBS as a place to put more savings when the time comes. See you in the new tax year. Reviewed on: 13th January 2022

Reply from Newbury Building Society Hi Derek, thank you so much for your kind words and for taking time to leave feedback, we appreciate it. We will be sure to share your comments with Catherine too, who will be so pleased to hear them. Response date: 14th January 2022

Discuss savings accounts and options for me, a new member.

Excellent. On arrival for my appointment I was greeted with a smile by the lady behind the screen. I was asked my name, asked to take a sit, Michelle arrived promptly and I was given a choice of seats in a room that was well ventilated. Michelle listened to what I had in mind. Then she discussed products which suited my needs, with no confusing jargon. Reviewed on: 12th January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Michele, who will be so pleased to hear them. Response date: 13th January 2022

Excellent professional caring service

Service was quick efficient thoroughly explained felt very comfortable Reviewed on: 7th January 2022

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback - it's much appreciated. Response date: 10th January 2022

Excellent interest rates

For a small Building Society it is very fair with its rates! Reviewed on: 7th January 2022

Opening a new account

Very simple and easy to do on line! Reviewed on: 7th January 2022

Reply from Newbury Building Society Hi- thank you for taking time to leave feedback - we appreciate it! Response date: 7th January 2022

Excellent

I Always find the staff helpful and friendly. They always provide what I need. Very professional. Reviewed on: 7th January 2022

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we so appreciate it. Response date: 7th January 2022

Easy to complete

Easy be straight forward to open and nice to be local Reviewed on: 27th December 2021

Reply from Newbury Building Society Thank you for your kind feedback - we appreciate it. Response date: 4th January 2022

Very clear and helpful staff

Very efficient and clearly explained the range of accounts Reviewed on: 25th December 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 4th January 2022

New customer made opening an account so easy and it comes with a pass book

100% easy and accessible walked in off the street no appointment necessariy. Reviewed on: 24th December 2021

Reply from Newbury Building Society Hi - welcome to the Newbury! And thank you for taking time to leave feedback - we appreciate it :-) Response date: 4th January 2022

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